Rajin Sharwar

Customer Success Engineer

  Bangladesh

I have over 7 years of experience in the web industry. I am an expert WP developer, always striving to learn new things and make something new. I currently work in Pantheon Systems, Inc. where I communicate with customer success, marketing, developer advocacy, and product teams regarding project status and timelines. I am also responsible for managing milestones and drive releases to on-time delivery. I also work on identifying process improvement strategies to expedite the production of customer educational paths and training curricula or improve the quality of materials being delivered.  I have good experience in building, managing, and scaling customer education operations for a SaaS company.

 

Work Experience

Customer Support Representative  •  Recycle IT.

April 2014 - 2015

At Recycle IT they Provide A Full Suite Of Electronic Waste Recycling Solutions.

Senior WordPress Engineer  •  Malaga Bins

February 2015 - 2016

Fixed a major security flaw of the company and helped to make all their webpages mobile-friendly, supported the customers via live chat and email.

Senior WordPress Developer  •  Datawest Group PTY.

April 2016 - 2021

They are an Australian team of Expert Qualified Engineers committed to providing your business a wide range of IT Solutions and the best support.

Customer Success Engineer  •  Pantheon Systems, Inc.

August 2021 -  Present

My work is to ensure an exceptional experience for our customers and partners by understanding their business objectives and helping to drive the adoption of the core functionality. I also try to establish a trusted/strategic advisor relationship with our customers by building a program vision and providing value throughout the customer partnership as they deliver on their program roadmap. I also engage closely with the Program Lead and Executive Sponsor of each customer, as well as other strategic leaders that influence the direction of the account. Our goal is to turn every customer and partner into a Pantheon champion and lifetime Pantheon customer and advocate. 

Education

CESC

2008 - 2022

Skills


  • PHP
  • WordPress
  • Drupal
  • Customer Support
  • Git
  • Composer
  • Command Line
  • tech support
  • Debugging
  • Error Correction
  • JavaScript
  • HTML/CSS

Languages


  • English - Professional
  • Hindi - Professional
  • Bangla - Native
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