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<html><head></head><body><div class="row general general-profile-4"><div class="col-sm-2"><p class="avatar-wrapper"><img class="avatar fr-rounded" src="https://media.cakeresume.com/image/upload/s--zDMsVRUG--/c_fill,g_face,h_120,w_120/v1647151956/kbcjajb11zz4wamd1gdh.jpg" loading="" style="aspect-ratio: 120 / 120;"></p></div><div class="col-sm-10"><h1>Debra M Dyson</h1><p>Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.</p><p><span class="fr-myicon fr-deletable black fr-myicon-img icon" style="background: url(https://spa-assets.cakeresume.com/assets/editor/icons/black/popular/marker.svg);"><span class="fr-icon-space-wrapper">&nbsp;</span></span>&nbsp;Great Falls, MT, USA&nbsp;&nbsp;</p></div></div><div class="row heading heading-work-experience-5"><div class="col-sm-12"><h2>Work Experience</h2></div></div><div class="row repeater repeater-work-experience-5 repeater-end"><div class="col-sm-1"><img class="logo fr-rounded" src="https://spa-assets.cakeresume.com/assets/f17124912b75a710bc32f6474605ed89.png" loading="lazy" style="aspect-ratio: 128 / 128;"></div><div class="col-sm-11"><h3>Customer Service Representative <span style="font-size: 18.37px" class="theme-main-color">&nbsp;&nbsp;•&nbsp;&nbsp;First Call Resolution</span></h3><p><span style="color: #888;">April 2021 - December 2021</span></p><p>•	Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
<br>•	Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
<br>•	Followed up with customers about resolved issues to maintain high standards of customer service.
<br>•	Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.</p></div></div><div class="row heading heading-education-4"><div class="col-sm-12"><h2>Education</h2></div></div><div class="row repeater repeater-education-4 repeater-end"><div class="col-sm-1"><img class="logo fr-rounded" src="https://spa-assets.cakeresume.com/assets/a20f9b6f3eddbda6d140326fb089ecec.png" loading="lazy" style="aspect-ratio: 128 / 128;"></div><div class="col-sm-5"><p><span style="color: #888;">2004 - 2006</span></p><h3>May Technical College </h3><h4>Applied Sciences of Paralegal Studies </h4></div></div><div class="row general with-background general-skills-6 with-background-skills-6"><div class="col-sm-6"><h2>Skills</h2><hr><ul><li>Clarity in communicating</li><li>Excel</li><li>PowerPoint</li><li>Microsoft Office Suite</li><li>Critical Thinking and Problem Solving</li><li>Attentive To Details</li><li>Organization &amp; prioritization skills</li><li>Adaptability</li><li>Computer Skills</li><li>Ability To Work Under Pressure</li></ul></div><div class="col-sm-6"><h2>Languages</h2><hr><ul><li>English — Native or Bilingual</li></ul></div></div></body></html>

Debra M Dyson Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem...

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Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Debra M Dyson

Work Experience

Customer Service Representative • First Call Resolution

Education

May Technical College

Applied Sciences of Paralegal Studies

Skills

Languages