Dennis Lin

Fluent in both Chinese and English. Experienced in sales and customer service. Worked independently abroad in India, Bangladesh, and China, but can also be a team player.

  Kaohsiung City, Taiwan

Experience

Customer Service & Sales Administration  •  Shinih Enterprise Co., Ltd

Job Duties: 

  • Stationed in China for three years. 
  • Collaborate with R&D team to meet customer requirements. 
  • Develop, present, or respond to proposals for specific customer requirements. 
  • Prepare and deliver technical presentations that explain products or services to customers.
  • Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment. 
  • Secure and renew orders and arrange delivery. 
  • Account collection. 

Accomplishments: 

  • Lead a team of 7 personnel including R&D engineers and staff from manufacturing department to coordinate with client’s Process Engineers to finally meet requirement of final customer-Mercedes Benz, which brings in 50% of the sales revenue for my division. 
  • Work closely with finance and legal department to successfully collect several overdue payments that worth millions of RMB from different customers. 
  • Flew to a major client in South Korea by myself to provide professional customer service and solve the complaint that could’ve cost us the entire future business with them. 

Sales Representative  •  Nan Pao Resins and Chemical Co., Ltd

Job Duties: 

  • Stationed in Bangladesh for one year. 
  • Collaborate with R&D team to meet customer requirements. 
  • Collaborate with Technical Support team to promote the sale of company products and to provide customer support. 
  • Research and identify potential customers for products or services. 
  • Develop sales plans to introduce products in new markets. 
  • Secure and renew orders and arrange delivery. 

Accomplishments: 

  • Responsible for almost 20 clients in India & Bangladesh region that brings 30% sales revenue growth every year. 

  • Pass annual supplier evaluation with high score by providing fast and outstanding customer service. 

Education

Apr 2018 - Jan 2020

National Chung Cheng University

Bachelor of Foreign Language and Literature

Skills

Language


  • PowerPoint
  • Translation
  • Customer Service
  • Sales & Marketing
  • Administrative Assistance

  • Chinese — Native
  • English — Prefessional
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