Dennis Lin
Fluent in both Chinese and English. Experienced in sales and customer service. Worked independently abroad in India, Bangladesh, and China, but can also be a team player.
Kaohsiung City, Taiwan
Experience
Customer Service & Sales Administration • Shinih Enterprise Co., Ltd
Job Duties:
- Stationed in China for three years.
- Collaborate with R&D team to meet customer requirements.
- Develop, present, or respond to proposals for specific customer requirements.
- Prepare and deliver technical presentations that explain products or services to customers.
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
- Secure and renew orders and arrange delivery.
- Account collection.
Accomplishments:
- Lead a team of 7 personnel including R&D engineers and staff from manufacturing department to coordinate with client’s Process Engineers to finally meet requirement of final customer-Mercedes Benz, which brings in 50% of the sales revenue for my division.
- Work closely with finance and legal department to successfully collect several overdue payments that worth millions of RMB from different customers.
- Flew to a major client in South Korea by myself to provide professional customer service and solve the complaint that could’ve cost us the entire future business with them.
Sales Representative • Nan Pao Resins and Chemical Co., Ltd
Job Duties:
- Stationed in Bangladesh for one year.
- Collaborate with R&D team to meet customer requirements.
- Collaborate with Technical Support team to promote the sale of company products and to provide customer support.
- Research and identify potential customers for products or services.
- Develop sales plans to introduce products in new markets.
- Secure and renew orders and arrange delivery.
Accomplishments:
Responsible for almost 20 clients in India & Bangladesh region that brings 30% sales revenue growth every year.
Pass annual supplier evaluation with high score by providing fast and outstanding customer service.
Education
Apr 2018 - Jan 2020
National Chung Cheng University
Bachelor of Foreign Language and Literature
Skills
Language
- PowerPoint
- Translation
- Customer Service
- Sales & Marketing
- Administrative Assistance
- Chinese — Native
- English — Prefessional
