Diana Wirtala, MSc

Work Experience

Archer Education, Email Outreach Specialist, March 2021 ~ October 2023 (San Diego, United States)

  • Led a small team in designing and executing email outreach campaigns, resulting in a more than 30% increase in organic traffic and conversion rates for over 12 Higher Education institutions and online course providers, including Pearson.
  • Executed keyword research, conducted comprehensive competitive analysis, and meticulously identified content gaps, all aimed at uncovering valuable opportunities for organic growth and extracting meaningful insights for our clients, l
  • Fostered enduring contributor relationships and engaging educational content with prominent sources including CNN, .edu sites, .org, and .gov.

Colors of Connection (non-profit), Social Media Coordinator (Contract), Jan 2021 ~ March 2021 (NYC, United States)

  • Led the creation and implementation of strategic social media initiatives aimed at elevating brand recognition and expanding audience growth. 
  • Developed a strategic social media plan based on impact and donor stories, blog posts, and varied content formats, resulting in increased engagement and audience growth. 
  • Worked collaboratively with internal and external stakeholders to craft engaging content, analyze narratives, pinpoint target audiences, and construct thorough donor persona profiles and customer journeys.

Andiamo a Volare, Business Owner/Social Media Coordinator, Jun 2016 ~ Oct 2020 (Remote)

  • Demonstrated strong leadership by building and managing a remote team to establish and optimize the brand's online presence on Instagram and Facebook leading to enhanced brand visibility and engagement.
  • Develop relevant and effective communication strategies for Spanish-speaking audiences in Latin America.
  • Successfully achieved a 20% increase in reach and a 15% increase in engagement rate over a six-month period by effectively analyzing and optimizing social media KPI data.

AllTheRooms, Digital Marketing Analyst and UX researcher, Jan 2019 ~ Sep 2019 (NYC based travel startup)

  • Researched, designed, planned and conducted user research for our mobile site which included focus groups and card sorting methods, leading to a 35% increase in conversions.  
AllTheRooms, Growth Marketer and Email Outreach Specialist, Jan 2018 ~ Dec 2018 
  • Led cross-functional content and growth teams in optimizing website traffic and user experience through refined keyword research methods and inbound marketing strategies
  • Demonstrated effective team management by overseeing workflow and providing mentorship.
  • Collaborated effectively with international teams, demonstrating strong project management skills to multitask and deliver projects under tight deadlines.

Javeriana University, Consumer Behavior Professor, (English Module) Jan 2017 ~ Jan 2018 (Colombia)

  • Conducted literature reviews  in order to redesigned and taught the Consumer Behavior Module while coordinating students’ research projects with stakeholders. 
  • Guided over 35 research projects for business students, planning analyses to ensure precision in report conclusions and actionable plans for various companies and organizations
  • Encouraged collaboration and diversity of thought among students, facilitating discussions and projects that embraced diverse perspectives and backgrounds.

Canvas 8, Behavioral Analyst and Writer(freelancer), Jun 2017 ~ Dec 2017 (United Kingdom) 
  • Conducted interviews and surveys to write qualitative case studies on consumer behavior research trends for global companies complying research best practices. 

MAS Education, Marketing Officer, Sep 2015 ~ Aug 2016 (Colombia)

  • Developed relationships and marketing strategies with international universities to improve student recruitment by 15%.
  • Managed the delivery of a client-focused service for international development (partnerships/ exchanges) 

In-trends, Qualitative Customer Research Specialist, Sep 2014 ~ Jul 2015 (Colombia)

  • Enhanced product strategies for Groupe Renault and CITI by conducting in-depth interviews and focus groups, contributing to a 20% increase in product effectiveness.
  • Built concrete customer personas for MINI through survey protocols and etnographies, uncovering insights that informed marketing strategies through concrete presentations and led to a 25% boost in buyer engagement
  • Utilized eye-tracking to optimize customer interactions for a new gourmet ice cream line at Popsy, Colombia's largest ice cream chain, resulting in a significant 15% packaging improvement

Education & Volunteering

BACB, Registered Behavior Technician Certificate , Jan 2024~ Present (United States)

ABA Applied Behavior Analysis - Developmental Psychology

Seattle Central College, Global Business Short-term Certificate , Sep 2019 ~ Aug 2020 (United States)

Facebook Certification Digital Marketing, Social Media (Instagram, Facebook, Twitter, Youtube, TikTok), Google Adwords GPA 3.9/4.0 

Bangor University, MSc Consumer Psychology with Business, Sep 2012 ~ Jun 2014 (United Kingdom)

Marketing, Market Research, Consumer Psychology. GPA 3.7/4.0

Javeriana University, BSc Psychology, Jan 2004 ~ Apr 2009 (Colombia)

Developmental Psychology GPA 4.5/5.0

Kiwanis International -  Circle K VP and District Secretary  - Dec 2005 - Dec 2011
- Mentoring young people to raise funds for vulnerable Colombian children and families. As a District Secretary I represented over 10 Circle K Clubs in Panamá and Colombia. With over 100 members in all 3 countries. 

Skills


Marketing tools

Google Trends, Asana, Cision,Ahrefs, MOZ, SEMRush, Brandwatch, BuzzStream, Facebook Ads Manager, Later,Buffer, Canva, InDesign, Spark, Photoshop, Hunter,  Slack, Trello, Wordpress, Google Adwords, GA4, Eye-tracker.


Language

English (Fluent) Spanish (Native) ASL (Novice)


Technical Proficiency:

Microsoft Word, Excel, Power Point, Google Docs.


Projects
Canvas 8- 2017

Article "SERATTA: DIY FINE DINING FOR COLOMBIANS" (Embedded in )