Simon Hsu
Pingtung, Pingtung City, Pingtung County, Taiwan 900
Contact mobile: +886917117161
Email: [email protected]
Experience:
- 1 year of video game content moderation experience.
- 2 years of digital game distribution platform (Steam) customer service experience.
- 4 years of video game media-related experience.
- 4 years of triple-A video game localization experience(ENG to TC).
- Deep knowledge of customer service roles.
- Great skills in online communication and service
- Implemented different projects to improve customer service processes.
- Deep knowledge of the video game industry, great at community engagement.
- Broad experiences within the game industry, including localization and media.
- Outstanding online communication and interactive skills
- Extraordinaire gaming skills across PC and console.
Attributes:
- Passionate, self-motivated
- Great communication and coordination skills.
- Attention to detail, outstanding at multitasking.
- Prominent in a team or Independent work.
- Take initiative, fast learner, and always ready for new challenges.
Employment History
Moderation and Community support specialist • Keywords Studios
September 2021 - Present
- Triple-A video game online moderation.
- Account status tracking, in-game situation monitoring.
- Policy upholds and enforces.
- Player inquiry and solution.
- Community support.
- In-game trend tracking and bug report.
- Moderation accuracy above 99%
Digital game platform senior customer service expert • TaskUS
January 2018 - January 2020
- Senior customer service for the world's biggest digital game platform, Steam.
- Response to multilingual issues, handle more than 30K support tickets within 2 years.
- Coordinate with our client to optimize the support regulations.
- Identify different digital trends, and systematize service processes.
- Follow up on customer support issues, and report possible credit fraud or abuse.
- Assist users to implement account security procedures.
Video game localization translator（Freelance） • #30 Jutz Zollern Workroom
June 2016 - December 2020
- Triple-A video game localization, QA test, translation, and correction.
- Able to translate 12K to 20K words within one week.
- Glossary editing and building.
- QA testing and report creating
- Community feedback gathering.
- Participate in multiple renowned projects, including Assassin's Creed, The Division, Watch Dogs, and Far Cry.
Website editor • Xbox Life
September 2013 - October 2015
- Website article writing and planning.
- Community relationship building and maintenance.
- Video game industry news translating.
- Game review and walk-through writing.
- Gaming video recording and editing.
- Hardware testing, including monitor, new console, and controller.
- Press release writing and posting.
- Press conference covering, including online events and overseas reports.
- In-person event planning and setup, including interviews and interactive.
- E3, Gamescom, Taipei game show, news, and event coverage.
Achievements and Projects
．Taipei Game Show Instructor
At the 2016 Taipei game show, I was hired by Ubisoft Taiwan as a game instructor for the upcoming action game For Honor. Not just as a game-loving translator, but also participated in the event by directly interacting with gamers. I learned a lot of communication techniques and deep knowledge of how to use my language and passion to promote a product.
．E3 Expo Covering
2 years in a row, I represented my company, Xbox Life, to cover the world's biggest game exhibit, E3 Expo in 2014 and 2015. During 4 days of the event, I covered a lot of different topics, including developer interviews, hands-on, and press conferences. Bring the latest news and experiences from Los Angeles to Taiwan.
．Multiple 3A Games Localization
I have participated in multiple traditional Chinese localization projects for 3A games from Ubisoft since 2016. That includes some of the world's most award-winning series; Assassin's Creed, The Division, Far Cry, Watch Dogs and The Crew, and so on. Not just before the game's release, I also supported some of the game's DLCs. Watching my name appear on the credits list is one of the most rewarding experiences.
．Personal gaming fan page
I started working on my own gaming fan page in 2015. I share a lot of different gaming news, trailers, and the latest information about the video game industry. Without any paid advertising, I managed to reach 2.5K followers within 2 years in the Taiwan region.
Education
2008 - 2012
Tajen University
Department of Information Engineering
Expertise
- Data collection
- Content moderation
- ENG to TC Translation
- Customer analysis/Customer service
- Collaborative
- Editing
- Press and Media
- Digital trend analysis
Language
- Chinese - Native
- English - Advanced
