Dontae Delgado
I aim to turn customer desires and meaningful data into useful products and user experiences. I've built products, strategies, and programs to serve the immediate need of the user and drive product maturity, while moving toward the long-term goals of the business. My greatest experience is in the ability to solve relevant problems.
Product Manager
Black Diamond, WA, US
[email protected]
425-761-4572
Skills
Product Management
Launched email, content creation, and outreach tools, driving adoption across CRM by over 15%
Drove $1.3m in new revenue by increasing gift spending by 62% YOY with only a 0.2% increase in usage
Rebuilt the Outreach Extension for Outlook, increasing adoption by 5% while generating $500k in new ARR.
Launched email, sales content, Outlook features increasing product engagement by 26%.
Launched cloud version of Versive's AI-based Security offering.
Technical
Built data ingestion, software installation, and telemetry applications to improve product deployment by 83%.
Built a Key Management service to protect crypto assets.
Product Analytics: Heap, Amplitude, Pendo, Tableau
Languages (conceptual): python, HTML, SQL
Security: CISSP, PKI, Code Sign, PCI-DSS, Thales, Qualys, Venafi
Networking: SSL/TLS, SSH, Bro, nfdump, Flow Traffic
Experience
Senior Product Manager, 2021 - Present
Compass | Product Management
Released an improved email capability giving agents an optimized set of messaging tools for every customer workflow. Landed at 90% to goal for increase in SOI (Sphere of Influence)/Past Client contacts, across all existing workflows, increasing CRM adoption by 15%.
Customers were slowed by a cumbersome content creation experience. I designed and launched a new content manager. Campaigns grew 10%, a direct indicator of increased email usage; driving an increase of CRM adoption by 5% in my first 6 months
Increased agent gift spending by 62% compared to the previous year (with only a 0.2% the number increase in agent usage YOY). This drove an increase of $1.3m in direct revenue to the company.
Product Manager, 2019 - 2021
- Launched new email, content, and multi-language support features, resulting in engagement increase by 26% (includes click-through-rate, usage, and adoption; directly ties to WAU). Generated expansion ARR of $2.1M.
- Rebuilt the Outreach Extension for Outlook, providing Enterprise users with enhanced Outreach capabilities. Increased adoption by 5% in existing user base while generating $500k in new ARR.
- Designed a new model for using calendar data to enable other Outreach capabilities. Rebuilt the Calendaring service & a sales workflow feature to increase reliability (by 20%) and improve scalability (reduced CPU usage by 75% & increased throughput 20%).
Product Manager, 2016 - 2019
- Oversaw MVP launch of rebuilt SOC (Security Operations Center) workow and updated data pipeline
- Launched cloud-version of the Machine Learning 'Mission-Focused Adversary Detection' product. Improved customer acquisition by 32% in year one. Engaged in product strategy, development, MVP and Go-To-Market.
- Lowered product deployment time by 83%. Built installation, telemetry applications. Automated product operation. Made the data pipeline for ML/Data Scientists easier to use.
- Rebuilt the release process (from deployment builds to deployment at customer sites).
Program Manager, 2014 - 2016
- Established Key Management Master Key service: reduced key exposure by 90% by removing insecure keys for authentication.
- Deployed solution that manages certificates/keys (expiration, vetting, renewals, revocation). Led code sign operation, Thales HSM management, PKI assessments, PCI policy compliance, and SSL standards maintenance.
- Launched MVP initiative to address Crypto/Encryption Knowledgebases and decision-making company-wide.
- Organized vulnerability assessments, reporting, and remediated.
Program Manager, 2007 - 2014
- Cloud SME for Delivery Excellence. Improved the CPE (Customer & Partner Experience) strategy to increase CSAT and improve performance of reps delivering cloud services
- Private Cloud SME for supporting cloud product sales; influencing over $15M in revenue. Led a 20-member QA (Quality Assurance) team for account relationship program
Education, Certifications, Etc.
- Thales e-security: Thales nShield Certified Systems Engineer – 2016
- (ISC)2, Simplilearn Training: Certified Information Systems Security Professional (CISSP) - 2013
- PMI, TLG Learning: Project Management Professional (PMP) – 2012
- Bellevue College: Associate Arts & Science Degree, English – 2007 (credits contributed)
