Drew Parker

Customer Service Professional

Hello! I am a retail management professional with a diverse working background in sales, customer service and multimedia communications. 

    Pittsburgh, PA, USA

    [email protected]



Experience at Lush Cosmetics

South Hills Village

Pittsburgh, PA

September 2019 - April 2021

Floor Leader 

As a full time floor leader and in-store trainer, I prepare my team of sales ambassadors with the product knowledge and confidence to "Do It With Heart" and provide personalized shopping experiences to each of our customers.
On a daily basis, this position includes product and operations training for the team, opening and closing till procedures/cash handling, stockroom organization, visual merchandising sets of the sales floor, new sales ambassador recruitment, hiring and team onboarding.

Achievements and projects include:

-Talent recruitment, interviewing and assisting South Hills Village store manager with hiring

-Assisted the store manager and market leader in communicating customer capture goals to the team, resulting in a customer profile completion average of over 60 percent at the shop level 

-Created smart action plans, store training calendars and shop Storeforce schedules prior to and during the COVID-19 pandemic

-Crafted marketing copy and product photography for shop social media posts

June 2019 - September 2019

Senior Sales Ambassador  

As a senior member of the Lush Cosmetics sales team, I worked to improve business drivers through tailored costumer consultations and demos, while assisting the store manager with campaign related visual sets and operations duties.

October 2017 - June 2019

Sales Ambassador 

I began my Lush journey as a seasonal sales ambassador and later core member of the team. This position allowed me to craft the hands-on consultation style and selling cycles that would bring me greater growth within the business. 

Skincare experience 

Pittsburgh, PA

July 2018 - February 2019

Licensed Esthetician 

Ulta Beauty

As a skin therapist, makeup artist and licensed esthetician, I worked to meet my clients' skincare and beauty needs through a variety of professional spa services; including facials, body treatments, waxing and more.

Communications Experience

Wheeling, W.Va.

August 2014 - November 2017


The Intelligencer/Wheeling News Register

I worked as a reporter and photographer for The Intelligencer and Wheeling News Register newspapers, covering education, community issues, courts, law enforcement and government beats in Marshall County, West Virginia.


2017 - 2018

South Hills Beauty Academy

Graduated with Pennsylvania Esthetics License in March 2018

Certifications earned for professional chemical peel and microdermabrasion services

2010 - 2013

Kent State University

Bachelor of Science Degree in Newspaper Journalism

Sociology Minor

Graduated in December 2013

References are available upon request.