Hello! I am a retail management professional with a diverse working background in sales, customer service and multimedia communications.
Pittsburgh, PA, USA
South Hills Village
September 2019 - April 2021
As a full time floor leader and in-store trainer, I prepare my team of sales ambassadors with the product knowledge and confidence to "Do It With Heart" and provide personalized shopping experiences to each of our customers.
On a daily basis, this position includes product and operations training for the team, opening and closing till procedures/cash handling, stockroom organization, visual merchandising sets of the sales floor, new sales ambassador recruitment, hiring and team onboarding.
Achievements and projects include:
-Talent recruitment, interviewing and assisting South Hills Village store manager with hiring
-Assisted the store manager and market leader in communicating customer capture goals to the team, resulting in a customer profile completion average of over 60 percent at the shop level
-Created smart action plans, store training calendars and shop Storeforce schedules prior to and during the COVID-19 pandemic
-Crafted marketing copy and product photography for shop social media posts
June 2019 - September 2019
As a senior member of the Lush Cosmetics sales team, I worked to improve business drivers through tailored costumer consultations and demos, while assisting the store manager with campaign related visual sets and operations duties.
October 2017 - June 2019
I began my Lush journey as a seasonal sales ambassador and later core member of the team. This position allowed me to craft the hands-on consultation style and selling cycles that would bring me greater growth within the business.
July 2018 - February 2019
As a skin therapist, makeup artist and licensed esthetician, I worked to meet my clients' skincare and beauty needs through a variety of professional spa services; including facials, body treatments, waxing and more.
August 2014 - November 2017
I worked as a reporter and photographer for The Intelligencer and Wheeling News Register newspapers, covering education, community issues, courts, law enforcement and government beats in Marshall County, West Virginia.
References are available upon request.