Seeking remote positions that will allow me to work from home. I have over 5 years of experience in computer technical support, retail training, customer service, and a goal of making this world a better place.
Education
Graduated June 2003
University of California, Santa Barbara
Bachelor of Arts in Business Economics
Skills
Google Drive, PowerPoint, word, excel, Podcast Production, Travel Management, macOS, Cantonese (native), Mandarin, computer repair support, Customer Service, Apple Products, tour guide, public speaking, detail-oriented, problem solver, technical support
Work Experience
Online Coach / Tutor
self-employed
September 2020 - Present
Taipei, Taiwan
Dramatically increased students' confidence in speaking
Prepared students for their interviews with overseas companies
Successfully helped numerous students pass their interviews and land new jobs with desired companies.
Bike The Bridge Tour guide
Bay City Bikes
May 2014 - September 2020
San Francisco, CA USA
Enrich the lives of people from all over the world, by leading tours across the magnificent Golden Gate Bridge in San Francisco.
Lead various private and group tours of the city of San Francisco on a bicycle.
English Instructor
Emmanuel English Academy, Shakespeare English
July 2010 - April 2014
Taipei, Taiwan. Kaohsiung, Taiwan
Improved students' confidence and English speaking skills.
Communicate and coordinate with staff and parents. Track students' progress weekly.
Facilitate, lead, manage, and assist ESL students in reading, writing, and communication
Mac Genius (Apple Certified Technician)
Apple, Inc.
January 2005 - June 2010
Los Angeles and New York
Successfully assist and support the New Store Opening Team, including the two largest Apple Stores in the World: Apple Store Fifth Avenue in New York City and Apple Store Sanlitun in Bejing, China.
Provides frontline customer support at the Genius Bar, including hardware and software troubleshooting & diagnosis.
Responsible for repair documentation, specifically Peoplesoft case management. Offers ongoing technology coaching to sales associates.
Manage Repairs, contact customers, and manage repair parts
Activities Assistant Coordinator
The Village at Sherman Oaks
October 2003 - September 2005
Los Angeles, CA USA
Assisted, prepared, and coordinated various events; such as birthday parties, disco dance, bingo, exercise classes, meetings, lectures, and other events.
Created and designed flyers/schedules for upcoming events.
Instructed and led lessons and chair exercises using weights.
Coordinator/Secretary
University of California, Santa Barbara
September 2002 - June 2003
Santa Barbara, CA USA
Coordinated weekly softball games.
Maintained ongoing communication with the campus community.
Organized community BBQs, casino nights, and improved community life.
Basketball Coach
Holy Name Middle School
September 1996 - March 1999
San Francisco, CA USA
Basketball Coach volunteer, non-paid
Lead a 0-8 basketball team to two championships in three years.
Organized and supervised 6th, 7th, and 8th grade basketball practices and games.
Dramatically improved each player's individual basketball skills and teamwork.
