Project Highlights
Introducing New Products – Business Digital Voice, Mocking Bird, DVR Interchangeable.
Database: Oracle 9i , Java/J2EE,Perl
Middleware IBM MQ
- Broad Soft Digital, New Voice product introduced Year 2016
- During the order negotiation ensure complex scenarios has been designed Define the new product and taken care the new rules and behavior.
- And also ensure offers, equipment purchase and return taken care E2E complex flows.
- Activation and configuration changes need to adopt by provisioning system and ensure addressed the various scenarios.
- Billing related impacts (Along with Triple play including LEC Voice bill).
- Provisioning systems integrity in provision system and through self-service portal customer experience taken care E2E challenges.
Design New Marketplace – Technical Upsell (5M per annum revenue). Database: Oracle 9i , Java/J2EE,Perl
Middleware IBM MQ, Android
- Cofee Tech Central – A tablet applications over web for 17000 Technicians Roll out-2013
- First implementation of MVC 4 and Google Search Appliance in Verizon.
- Challenge to view documents in native Android browser was overcome.
- Activation and configuration integrate with provisioning system and ensure addressed
the various scenarios.
- Technician are allowed to submit the Fios Upsell order first time through CTC and
taken care order process to provision and billing system.
Automation:- Video Out of Service Mechanized Credits---Year 2015
- Automated the auto credits due to network downtime.
- Reduce calls into Verizon call centers or shorten call duration.
- Lead to Succeed:
- Automate the manual referral to complete E2E automation process.
- Tracking the referral tickets with actual/future dated orders.
- Ensure order reached billing completion then send the request to third part system through automate process.
Migration : AEPONA,Single Biller Migration, R-IRB, VVL:Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL
Programming languages Java/J2EE,Perl
Middleware IBM MQ
Digital Service impacts(Online).
Introduced New Digital App in Verizon: MyFios, MyVerzion:
The Digital Architect is a transformation role and is accountable for ensuring that the business strategy required to get
trans formative effects from current and emerging digital realities is optimal. The Digital Architect is responsible for the
adoption of digital technologies and digital experiences across all business touch points.
The Digital Architect champions the use of information and technology in business model design, and all aspects of the
business to create business success in the areas of customer experience and operations. The Digital Architect will be primarily
focused on the to-be architecture and will be required to document and publish across all IT disciplines. This role covers all
domains of enterprise architecture, business, data, and infrastructure. This position consists of three main roles; architect.
designer and specialist.
- During migration process existing customer experience and as well new customer experience process was defined and lead the design E2E.
- Conversation account process will be parallel defined and how the new account will be handled between the systems, high level complex scenarios designed.
- Order negotiation through Self-service portal/COFEE/C2G.
- Involved in high level product structure and rule design first in CMP catalog.
- Provision request process to respective vendor and also billing handled through SCM.
- Verizon Voice Link, To support the Chronic /cluster customers Year 2014
Network - 1G network migration, Order negotiation and process still bill completion design.
Operation Support Systems (OSS) Dec 29, 2005 - June 2012:
Strategic Systems Platform(SSP): - Responsible to study the end to end systems architecture of DSL provisioning and consolidate the systems into Strategic Systems Platform.
- The Order Management system is an interface between the front end Order placing systems of Verizon and the provisioning and billing systems.
- SSP takes care of Order creation, flow through and interactions with external systems which aid flow through with help of IBM MQ Middleware – Server Migration, Interface development.
- Undertaken the outsource project and ensure met the SLA as per the business norms.
- First Resource to set the project process , deliverables , interacted with onshore counter part
Database (Complete backend process for SSP): - Spearhead the process of setting up corn jobs, PL/SQL procedures to deal with inconsistencies in systems within SSP and also status mismatch between external systems.