EDWIN NGARI NYAGA

September 2019 - February 2020

IT technician

Cyber services

Customer support,
Daily nation adverts
Customer service at the cyber Thika

June 2017 - December 2019

Team Leader

Camusat Company LimitedFiber to The Home Program Safaricom

June 2017 to 2019
Camusat Company Limited Team Leader Fiber to The Home Program Safaricom as a
Subcontractor In Bitcomms Limited Company
Responsibilities
Maintain consistent network and customer availability on assigned nodes through
proactive maintenance of nodes , timely network fault resolution and route inspections to
minimize impact of faults on network availability.
Timely management of assigned faults and resolution within SLA.
Preventative maintenance and route inspection per assigned nodes.

Facilitation of key updates during the restoration journey to ensure customer is fully updated.
Customer setup documentation.
Carry out assigned tasks within the Feasibility and Implementation dockets.
Maintain safe work environment by following HSE , engineering standards , procedures ,
and legal regulations.
Keep track of individual performance and suggest initiatives to improve.
Any other duties assigned by line manager and Flexibility to work odd hours.

November 2015 - March 2017

Customer Support

Bit Communications limited

Assisting walk in clients understands the products that mbambu is offering in the
Cyber
Receiving calls and dialing to directed fields, contacting different sites to know the
ongoing of the client
Computer maintenance hardware and software
Networking/ymax connectivity
customer complaints e.g. internet banking, software update o Dhl services

January 2017 - January 2017

Field Customer support

Planned Parenthood Federation

20th
- Networking,
- Software Update
- Electrification
- General configuration Configurations
- Wiring and Cctv Installation
Intern as a Computer Technician/Customer Support At Kerugoya District Commissioner