Elisa Buturla

Customer Service Representative

Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity.

  Phoenix, AZ, USA

Work Experience

May 2021 - September 2021

Cashier/Drive thru

Wendys

Taking orders from the counter and drive thru, light food prep, cleaning and sanitizing, etc

January 2021 - May 2021

Warehouse Associate

Goodwill

Picking through bins of donations to find what items could go on sale floor. I would also tag and price each item

April 2016 - November 2017

Customer Service Representative

Revana Inc.

Ensured optimal passenger experience, achieving top satisfaction,
retention and referrals.
Answered customers' questions and addressed problems and complaints
in person and via phone.
Ranked in the top 5% for customer satisfaction among 120 competing
comtomer service presentative.
Investigated and resolved billing and service discrepancies.
Recommended, selected and helped locate merchandise based on
customer needs and desires.
Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.

December 2013 - November 2015

Auditor

Lone Butte Casino

Wrote reports, authored papers and organized supporting documentation.
Met with business leaders and owners to discuss audits and findings.

Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Performed information system audits to manage internal controls and
assess risks.

Identified weakness and successes of existing control systems.
Prepared special audits and control reports by analyzing trends.
Provided suggestions to improve management control weaknesses.

Determined and detailed gaps in process, procedure and system controls.
Used advanced software skills to produce high-quality documents, reports and presentations.

December 2013 - November 2015

Cocktail Waitress

Lone Butte Casino

Hand-washed dishes and glassware thoroughly.
Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
Checked on guests to ensure satisfaction with each food course and
beverages.
Delegated tasks to team members to optimize productivity.
Maintained safe food handling standards at all times.
Assisted servers and dining room hosts, quickly responding to guests' needs.
Greeted new customers, answered initial questions and took drink orders.
Maximized employee morale and corrected performance issues
according to established standards.

Suggested additional items to customers to increase restaurant sales.
Greeted guests in a pleasant and courteous manner.

September 2011 - December 2013

Dog Groomer

PetSmart Inc.

Trimmed and styled animals' coats according to owner instructions and breed standards.
Assisted customers by phone, including scheduling appointments and
treatments.
Processed client payments, sent invoices and placed appointment
reminder calls.
Adhered to high standards of safety, cleanliness and professionalism.
Restrained and managed scared and active animals.

Education

Apr 2018 - Jan 2020

Pima Medical Institute

Field of study

2012 - 2021

Pima Medical Institute

Certified Nursing Assistant

Skills

   High Standards      Cleanliness      Courteous      Pleasant      Assisted      Energetic      Courtesy      Interpersonal Skills      Meeting Deadlines      Professionalism      Flexibility and Adaptability      Polite      Attention To Detail      Ability To Adapt      Honest   

Languages

   English — Native or Bilingual   

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