Elizabeth Johnson
Office Manager
Knoxville, TN 37938, USA
Personable Office Manager is skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Work Experience
Office Manager • Anatolia Granite and Marble
. Supporting Operations and Sales Management.
. Opening and closing shop
. Scheduling measurements, installations and repairs.
. Regular contact with the Bristol Office Manager to coordinate scheduling with materials and manpower and to confirm or inform of scheduling changes.
. Implement filing and organizational tools
. Handling inbound and outbound calls
. All tech support for the Knoxville Office
. Assisting Lowe's associates with customer orders.
. Constantly checking all Lowe's orders in Job Tracker to keep them current and moving forward.
. Ensuring all necessary documents, invoices, waivers, templates etc are in Job Tracker for Lowe's orders.
. Handling customer complaints, concerns and questions.
. Extremely high quality customer service and professionalism for all customers, contractors, owners and employees.
. Checking templates for all necessary measurements and specifications to ensure installation success and quote accuracy.
. Making Invoices
. Taking payments
. Updating quotes
. Assisting in store customer's
. Gathering information and documentation needed by upper management.
. Assisting with timesheet entry for employees
. Updating customers on their orders or appointments.
. Researching information needed for customers or employees.
. Working with Lowe's production distributor for certain Job Tracker issues and to check on availability of materials.
. Doing whatever is necessary to get the job done.
. Filling in as needed, coming in early, staying late, working through lunch, working on weekends.
. Owning the position by keeping notes/info on any issue so that it can be searched. Also, I keep certain information on my phone so that I can find or send the info if I'm not at the office.
. Assigning template appointments.
. Training as needed.
June 2021 - Present
Food Service Worker • Knox County Schools
In charge of Breakfast
Providing friendly service, cooking and preparing food, replenishing food, cleaning and sanitation, and tasks manager requests
September 2019 - Present
Guest Relations Specialist • Regal Entertainment Group
Provide quality customer service in a prompt, responsible and professional manner to all Regal patrons who have contacted the corporate office.
Investigate with General Managers the circumstances involved with a serious issue raised by a guest.
Coach and counsel General Managers in a positive manner, and provide possible solutions should a similar incident arise in the future.
Recognize potential problems and report them accurately to the appropriate management personnel.
Training, coaching and providing technical support for existing and new hired representatives.
Fax and copy as necessary.
Communicates GM or DM complaints to Regional VP's, Regional Directors and HR department.
Provides front desk coverage as assigned.
Maintains database used to automatically distribute weekly reports to VP's,
District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week.
Works with both the IT and Marketing departments with any questions or concerns related to the Regal
Crown Club and/or REGmovies.com website.
Other duties as directed by the Guest Relations Manager
Regular and consistent attendance.
March 2016 - September 2018
Customer Service Representative • Frontier Communications
865-947-8211
Work from Home Customer Service Representative
Explained billing and processed adjustments. Generated sales and focused on customer retention.
Created and facilitated customer trouble tickets, coordinated with technical teams. Assisted with vacation holds and disconnections. Followed up on customer requests and complaints. Took ownership of each customer's concerns, focusing on first call resolution
July 2014 - April 2015
Catering Staff • Aramark JW Barbour
Seasonal work, catered weddings, business meetings, and University of Tennessee sporting events.
Worked with a highly motivated team towards providing an outstandingly positive culinary experience for all of our guests
September-December 2013
Hospital Corpsman • United States Navy
Appointed Commanding Officer of our recruiting class' Delayed Entry Program
August 2011 - October 2011
Receptionist/Office Assistant • Caris Healthcare
Answered patient calls, created and adjusted scheduling, processed referrals.
Assisted with Payroll processing, mail sorting and delivery, including USPS, UPS, and FedEx parcels
January 2009 - December 2010
Sales Associate/Watch Specialist • Dillard's Tammy Yardley
Sales, customer service, inventory price changes, displays, stocking and special projects
Customer Assistance/Telephone Switchboard
September 2006 - June 2008
Education
1998 - 2001
University of Tennessee Knoxville
Psychology
1994 - 1998
Halls High School
High school Diploma in General Studies
Skills
Languages
- Word
- Excel
- Communication
- Excellent Organizational Skills
- Enthusiastic
- Attention To Detail
- word
- Google Drive
- Customer Satisfaction
- Scheduling
- Invoicing
- Proficient in Microsoft Windows
- Microsoft Office (Word
- Outlook
- OneNote)
- Microsoft Dynamics CRM
- various company-developed customer relations software
- and McKesson Medical systems. Excellent Customer Service skills; experience with answering multiple lines
- call queues
- and inbound e-mail request handling in a fast-paced
- high volume setting. Highly proficient in data entry (through speed
- clarity
- and accuracy). Strong organizational and interpersonal skills
- with a focus on issue resolution and customer satisfaction
- Patience
- English — Fluent
- French — Intermediate
