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Emily Austin Williams

I have over five years experience in customer service, primarily as a food and beverage server; however I have also held other positions where interfacing with clients has led to profitable sales and customer satisfaction. As an inside sales representative for Milner, Inc, I was able to set up meetings daily for prospective new clients with the outside sales crew. I made thousands of calls daily to set up introductory meetings of my team of five outside sales reps. These meetings resulted in an increase in VOIP and printer sales within the software and hardware technology industry. As the Activities Coordinator for Brush Creek Ranch, I worked with clients over the phone, email, and face to face to coordinate guest services and activities with department heads. This ensured high guest satisfaction within their vacation- I planned the day to day activities including breakfast, morning and afternoon plans, lunch, and dinner schedules of 100 guests per average week.


Inside Sales
City, US
[email protected]

Work Experience

Firewater Public House, Food and Beverage Sever, Apr 2019 ~ Present

Served quality meals and cocktails to both local and tourist guests daily. Multi-tasked daily with a smile to ensure guest satisfaction from when guests first entered restaurant to when they paid their bills. Averaged 20% tip on all bills and increased sale of craft cocktails on each ticket to ultimately increase total bar sales. Responsible for opening and closing duties to ensure the restaurant was clean and met Health Code standards. Managed large amounts of cash daily.

Intricate Bay Lodge, Lodge Assistant, Aug 2018 ~ Oct 2018

Managed day to day operations of fly fishing lodge including but not limited to food service, housekeeping, marketing and administrative duties. Rigorous daily schedule that called for fine attention to details. Also assisted in re-booking of guest for following season. Also responsible for allocation of large cash tip pool to employees. Responsible for ensuring guest satisfaction.

Milner Inc, Inside Sales Associate, Apr 2018 ~ Jul 2018

Responsible for customer renewal and satisfaction. Assisted outside sales executives in identifying and contacting potential new clients. Kept detailed account records and contact logs using a CRM database.
Responded to all customer inquiries in a timely manner. Quoted prices and credit terms and used a consultative selling approach on all calls. Developed strategies to grow customer base and grow year over year growth. Planned and implemented a 500 person event to attract new clients.

Saratoga Hot Springs Resort, Bartender/Brew Assistant, Apr 2017 ~ Oct 2019

Managed alcohol distribution and sales. Handled cash, established a good relationship with the community as well as the outpouring of tourist in the area. Assisted in growing and hiring in Wyoming's oldest microbrewery. Assisted in daily maintenance of brewery equipment and production of micro brews.
Interfaced with guests on a daily basis, ensuring customer satisfaction. Managed serving staff and daily opening and closing duties.

Brush Creek Ranch Activities Coordinator, Jun 2016 ~ Oct 2016

Brush Creek Ranch 66 Brush Creek Ranch Road, Saratoga, WY 82336
Responsible for coordinating and managing the activities and spa schedules for all guests on ranch from the pre-arrival stage through to the end of their stay. Available to guests at the
Activities Desk in the Outfitter's Barn to provide friendly and helpful service throughout the day and responsible for providing clear communication with all departments to ensure seamless operation and guest satisfaction. Manager of the BCR gift shop which included processing purchases, restocking items and monthly inventory among other tasks. Daily administrative work included retail and activity incidental sales reconciliations, hunting and fishing license sales and nightly team emails. Strong multi-tasking skills, organization, communication and customer service skills used.

Lettuce Learn Appalachian State University, Intern, Jun 2014 ~ Dec 2014

Juvenile Diabetes Research Foundation 2727 Bryant Street Denver CO 80216 


Coordinated planning and outreach of over 300 volunteers and family teams for pilot JDRF OneWalk. High use of Excel and Microsoft Word; mail merge and 
Supervised volunteers, designated and assigned duties to team members. Database management, and marketing program development.

Education

Appalachian State University, Bachelor of Science (BS), Health Promotion, 2010 ~ 2015

I graduated with a BS in Health and Human Sciences with a minor in Sociology and Nutrition.

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