AXA PPP healthcare, Email Marketing Executive, Feb 2018 ~ Present

Coding HTML emails in DreamWeaver which are sent using Adobe Campaign. Producing a wide range of emails including retention, acquisition, engagement, event invitations, PR campaigns, newsletters and redemptions on our retail platform (ActivePlus).

Building and updating workflows to target correct audiences.

Using KickDynamic for live and dynamic email content. Introducing it to email campaigns which has increased reader interaction.
Reporting email analytics back to stakeholders and making suggestions for improvements to campaigns. Supporting end to end campaigns or stepping in last minute to build and send for quick turn arounds.
Personally designing emails using brand guidelines, but also working alongside design agencies for larger projects.

Working closely with the social media team, making sure there is a link between my emails and their social content. Suggest and help plan content for joint campaigns.

AXA PPP healthcare, Internal Communications Executive, Sep 2013 ~ Feb 2018

Communicating to 8000+ employees across email, intranet news stories, face to face events (small and large), video and webinars.
Content owner of the company internal homepage, product owner of the email system (Concep).
Dealing constantly with people across the whole company, from the post room to the directors and CEO.

Event management.

AXA PPP healthcare, Management Support Executive, Jul 2011 ~ Sep 2013

PA to customer service management team. A varied role that included diary management, travel booking, minute taking, interview assisting.

AXA PPP healthcare, Customer Service Advisor, Jan 2008 ~ Jul 2011

Talking to large corporate members about their medical insurance policies. Hosting call listening for internal and external visits.

John Lewis Partnership, Customer service, May 2002 ~ Aug 2007