YUN-TA CHUNG

E：ericyunta.chung@gmail.com
P：+886-975560108
L：Taichung, Taiwan

Education

2018 - 2021

The University of Texas at Dallas

MS. Marketing . GPA 3.69
MS. Supply Chain Management . GPA 3.78

Work Experience

2013 - 2017

Tunghai University

BA. Hospitality Management . GPA 3.69

Warehouse Associate (Part-Time)

Feng Hsin Steel Co. Ltd  •  August 2020 - September 2020

  • Compiled and organized the PDA data, steel grade and goods received notes for the past 2 years into the database to help build the AI Vehicle Identification System.
  • Compared 10000+ goods received notes with historical data. Collaborated with teammates to smooth the workflows and unify error flags, which effectively reduced 50%+ sorting time.

Intern / Assistant Supervisor

Pacific Star Resort & Spa Guam  •  June 2015 - August 2015

  • Organized 50+ GIT and consolidated Check-In forecasting report by Room Master and Suite 8 to arrange the room priority.
  • Assisted 210+ customers per day by welcoming guests to the facility, addressed 95% of complaints and emergency problems on time.
  • Registered guests in a 367-room hotel and was proficient at client retention by offering personalized service and fulfilling the customer requirements.

Intern / Room Service & F&B Waiter

Millennium Hotel Taichung  •  July 2014 - December 2014

  • Performed fast and flawless Room Service by maintaining service requests in under 30 minutes to ensure customer satisfaction levels exceeded or maintained.
  • Managed the supplement of buffet tables, and bridged the communication between the Front and the Back of the House.  Held the current situation and delivery of main courses for the 160-seat restaurant.

Project

Improvement of Existing Domestic Operation Network with Wynd Technologies

Re-evaluated the current 3PL contract with UPS and gave advice for the optimized warehouse location on Tableau.

The Future of HVAC with Lennox & Fleishman Hillard

Conducted the sentiment analysis on the HVAC industry by Brandwatch and gave recommendations for HR. 

Skills

Adobe / Google Analytics
Spreadsheet Modeling
Tableau
Lean Six Sigma
R Analysis

Certificates

  • AT&T Summer Learning Academy Extern, 2020
  • Google Analytics Certificate, 2019
  • Professional & Technician General
    - Foreign Language Tour Guide, 2017
    - Chinese Mandarin Captain, 2017
  • SGS QualiCert Certification Training Course, 2016

Languages

Chinese — Native
English — Fluent
IELTS — 6.5
GMAT — 620
TOEIC — 820

Full Resume