Customer Service Leader|KYC Specialist

Pionex Global

October 2021 - Present

Taipei City, Taiwan

• Directed KYC processes, ensuring regulatory compliance and mitigating risks.

• In-depth understanding of company products and services, offering clients comprehensive product information and usage recommendations.

• Continuously updating knowledge on new products and services to provide the latest information to clients.

• Rapid analysis and resolution of various customer issues, including technical, operational, and product usage challenges.

• Collecting customer requirements and feedback, proposing improvement and optimization suggestions, actively participating in product enhancement processes.

• Lead and train a customer service team, fostering a collaborative and customer-centric environment.

• Handle business correspondence in English to communicate effectively with international clients and partners.

• Collaborate with cross-functional teams to implement and monitor compliance policies.

• Familiar with Zendesk and Sumsub operations

Art Manager

Ask Art Space

January 2021 - September 2021

New Taipei City, Taiwan

• Ensured the installation of the artworks in the exhibition space.

• Arranged for transport and storage of artworks.

• Design poster key vision of each exhibition.

• Provided information to visitors.

• Networked with art collectors and artists.

• Updated the gallery’s website and social media accounts.

Exhibition organiser

Kuang Hong Arts Management Inc.

November 2019 - November 2020

Taipei City, Taiwan

• Planned, managed, and operated exhibitions from concept to finish.

• Created and managed the budget for an exhibition.

• Negotiated and contracted with vendors to ensure the success of events.

• Monitored delivery of goods and services to ensure contract terms are satisfied.

• Adhered to legal, insurance, and health and safety regulations.

• Wrote promotional press releases.

• Worked with and gave guidance to staff involved in exhibitions and execution.

Art Gallery Intern and Social Media Editor

Taipei Contemporary Art Center

March 2019 - June 2019

Taipei City, Taiwan

• Edited and proofread articles.

• Translated documents, including autobiographies of artists, exhibition information, and workshop details, between Chinese and English.

• Launched the latest news and events on the digital platforms.

• Assisted exhibit move-in and move-out.

Travel Agent

Pro Tour Express

September 2018 - November 2018

Taipei City, Taiwan

• Planned different types of travel itineraries in Taiwan.

• Communicated with printing houses and ensured a smooth printing process for literature.

• Corresponded and contacted other business partners in Chinese, English, and Russian.

• Translated between Chinese and Russian to supervisor and Russian clients.