Work Experience

Business Center Executive  •  Ufone

Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

December 2019 - Present

Faizan kabir

Business Center Executive / Supervisor

A highly motivated individual with proven leadership skills and 9 years of sales management experience, looking for the position of Manager. Bringing exceptional coaching and interpersonal skills to inspire, and technical and business skills to provide superior customer service.

  Karachi, Karachi City, Sindh, Pakistan

Customer Support Executive  •  PTCL

Identify and assess customers’ needs to achieve satisfaction. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

September 2017 - October 2019

EVO Support Analyst   •  PTCL

Resolving priority complaints immediately
Resolving CRM Charji Complaint of all over Pakistan
Resolving Charji signal issue through technical assistant on call and also resolve all devices fault on immediate basis

February 2016 - August 2017

Technical Support Representative  •  PTCL

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits

February 2014 - January 2016

JPCB Controller  •  TOYOTA

Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Manage board with all vehicles record

August 2013 - February 2014

Customer Sales Representative  •  E-Nexus

Serves customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

January 2013 - May 2013

Education

2010 - 2013

University Of Karachi

Political Science History Home Economics Islamic Studies

2007 - 2010

Govt. Saifee Eide Zahabi

Mechanical

Skills


  • Excel
  • word
  • PowerPoint
  • CRM software
  • PCRM Software
  • BI Reporting
  • Cares Ufone Software
  • RS PTCL Billing software
  • Ca portal
  • BB Support PTCL
  • OCS

Languages


  • English — Intermediate