How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings. CHI 2022 (In press). [Honorable Mention for the Best Paper] Yeh, S. F., Wu, M.H., Chen, T.Y., Lin, Y.C., Chang, X.J, Chiang, Y.H., & Chang, Y. J.
A conversation analysis of non-progress and coping strategies with a banking task-oriented chatbot. CHI 2020 (pp. 1-12). Li, C. H., Yeh, S. F., Chang, T. J., Tsai, M. H., Chen, K., & Chang, Y. J. (2020, April).