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Federica Zanier

[email protected] • +49171342446 • Berlin (DE)

Product Manager with 9+ years digital experience in delivering customer centric solutions for the Search Experience and the Conversion Funnel .

Experience
 
Product Owner

Contorion GmbH (03.2020 - Present)

  • Led mission focusing on search optimisation
  • Created 

 
Product Manager SearchTooling

Zalando SE (06.2018 - 02.2020)

  • Led the product discovery, validation, MVP definition and development of an internal tool for Search Experience optimisation and analysis with a customer facing approach
  • Press release for the Vision of the tooling strategy for the next years
  • Responsible for a team of 2 engineers and one analyst.
  • Instilling the 4 Ds approach into the daily practice of our product.
  • Partnered with different department to conduct user studies to determine core MVP features and long term optimisation.

 

Search quality specialist

Zalando SE (05.2017 - 06.2018)

  • Support Search engineering with the release of a new search engine across all countries on app, mobile and desktop in a agile environment ( user story, acceptance criteria creation, sprint processes)
  • User research to understand customer intent on a search page
  • Analysing data to identify issues patterns for queries
  • Defining communication processes for the team (team is growing from 4 to 12 people ) and for stakeholders in agile environment 
  • Creating a WIKI to document material for the team and for the stakeholders
  • On boarding newbies and mentor the team into their development
  • Moderator on workshops/retrospectives 

 

Conversion rate optimisation / UX Project Manager 

Zalando SE (07.2012 - 04.2017)

  • Manage cross-department projects to improve the user experience and conversion rate across the whole Conversion Funnel
  • Drive A/B testing programs to continually improve ad and channel performance A/B test targeting, content, copy & creative among other strategies to continually improve performance
  • Work with channel specific marketers (SEO, Paid, email, Social media) to optimise each channel and increase conversion rates
  • Customer experience optimisation across store interface concepts such as internal search, navigation and sorting. 
  • Use analytics data, insight and best practice to report on site effectiveness and to inform recommendations to support marketing and product developments

 

SEM Manager

Maryme GmbH (10.2011 - 02.2012)

  • SEM Manager for 6 different price comparison websites. 
  • Responsible for one intern for the French market. 
  • Building bidding strategy and efficient list of keywords. 
  • Supporting SEO team by creating content articles. 

 

SEM Junior Manager

Groupon GmbH (11.2010 - 09.2011)

  • SEM manager for Groupon Italy. 
  • Daily optimisation and creation of campaigns  based on KPIs analysis and reports. 
  • Management of AdGroups according to the management budget decisions.

 

Online Marketing Internship

Rocket Internet and sMeet GmbH  (04.2010 - 11.2011)

Internship in online marketing management of a dating website and a strategic life simulation game. Responsible for the acquisition of long tail partners and SEO, SEM.


Projects

CRO - Cross selling

I successfully conducted multiple tests ( from ideation to analyse and result presentation) on Product detail page responding to commercial needs from different stakeholders. Achieving the goal of increase engagement (+90%) on the pages and the quantity of orders (+160%). My results drove some design decisions in the creation of a new product page. 

CRO - Increase log-in rate

I proposed a new test concept with the goal of increase log-in rate. Following the results of an internal study I hypothesised that displaying a banner pushing users to add items to the wish list and receive sales notifications will increase the log-in rate. I reached +2,5% increase in the overall log-in rate of the store.

PRODUCT - Tooling suite

I am currently developing a tooling strategy to enable Search Quality Specialist, content providers and engineers to configure Zalando´s internal search so that we can respond effortless to the customer needs in all the different domains and languages. First tool provided an avg. 25% increase in CTR on optimised queries.


Skills
Technical skills
  • Webtrekk / Google Analytics
  • Bunchbox and Adobe Test&Target 
  • HTML5 and CSS (VHS Berlin 03.13) 
  • JIRA  / Git Hub / Trello / Asana
  • Google AdWords certification (2011)
  • SQL basics
  • Design thinking and 4D approach

Strengths

  • Communication
  • Stakeholder management
  • Analytical thinking
  • Team leadership

Languages & hobbies

  • Italian: native 
  • English: fluent 
  • German: fluent (c1 Berlitz certification)
  • Spanish: intermediate
  • Mindfulness & yoga
  • Reading
  • Baking and cooking

Education

BS - Public Economics 

Università degli studi di Bologna

Sept 2004 - December 2007 96/110


Diploma from Language High School
Liceo Linguistico G.A.Pujati Sacile
Sept. 1999 - July 2004