fiona wu

Have experience in corporation, used to fast paste culture.
Professional IT service specialist on different platform. Have 2 years experience of project management. Strong interpersonal skill and passionate about what I do.

IT Specialist
[email protected]


Alibaba, IT Specialist

Dec 2019 ~ 現在

Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access VPN, account and password, voice and video conference, security, network connectivity
Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and
video conference, end user computing etc.
Product improvement on various platform
Data visualization
Support 400+ engineers
Provide ideas and solutions

Mynthal, Project Manager, 

May 2019 ~ Oct 2019

Manage projects from designing and testing stage to production
Cross functional communication internationally
Performing cost-benefit analyses of existing and potential customers
Hardware assembly design research communication acoustic component and circuit board

Fenox Venture Capital, IT Manager/Analyst, 

Nov 2018 ~ May 2019

Analyzing accounting and legal documents. Inventory control and budgeting
Due diligence for financial decisions including investments using data analytics
Manage all IT related activity and product, solve all IT problems
Trouble shoot on all IT/software/hardware related issues
Working with various platform
Debugging for network and user issue

IBM, Mainframe systems Engineer / Sales, 

Oct 2015 ~ Nov 2018

System maintenance, coding, testing, configuration, and level 1 support of mainframe technology
Engagement on project scope end to end, cross functional communication
Disaster recovery data solution implementation on IBM mainframe
Manage product lifecycle to assure operational availability
DB2 Database administrator, data migration
Level 1 support direct customer facing
System performance tuning
Resolve highly complex system problems
Interpersonal communication, resolve people issues

IBM, Project Manager, 

Feb 2013 ~ Aug 2014

Analyze data and improve performance by 30% for production workers
Project execution : system testing and improvements
Make sure that operation and office run smoothly, solve daily issues.
Manage operation flow
Quality control and maintain quality standards


National Taipei University of Education, MS in Computer Science, 2018

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University of California Rive, BA in Economics, 2012

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