Fitrah Ade Annisa

+6281364401637 | [email protected]

Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.

  Medan City, North Sumatra, Indonesia   

Training Experience

January 2017 - April 2017

Commis Chef Trainee

Garuda Plaza Hotel

- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days.
- Assisted with diverse food preparation tasks, chopping vegetables and garnishes to support high-volume shifts.
- Performed opening mise-en-place duties, maintaining professionalism of the restaurant.

January 2020 - Jul 2020

Front Desk Agent Trainee

Harris Resort Waterfront Batam

- Engaged with customers to better understand needs and deliver excellent service.
- Provided Excellent customer service throughout hotel visit, resulting in outstanding TripAdvisor feedback
- Participated in holding a sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service.
- Capable and knowledgeable of using VHP system

September 2021 - January 2022

Food and Beverage Service Trainee

le Polonia Hotel and Convention

- Created and delivered orders while maintaining accuracy and attention to detail.
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
- Retained knowledge of current menu selection for accurate, reliable customer guidance.

Politeknik Pariwisata Negeri Medan

Hotel Management

Cumulative GPA 3.65/4.00

2018 - 2022

Skill


  • VHP Hotel System
  • PowerPoint, Excel, Word
  • Supervision
  • Teamwork
  • Critical Thinking
  • Problem Solving

Language


  • Indonesia
  • English