Gabriel Tan
Career and Milestone Achievements
- Applying self acquired skills in data analysis to clean, prepare, infer, interpret and present data to stakeholders concerning profiles of over 350 course participants
- Spearheaded Singapore Management University Academy team's migration of physical classes to online mode during COVID-19’s circuit breaker period via software familiarization, coaching of colleagues, class participants and trainers, serving close to 100 course participants and 20 trainers across 4 cohorts, effectively minimizing class schedules and government grants disruptions as well as maintaining our revenue stream.
- Developed approaches to ensure the seamless delivery of online classes with trainers via consultations, extensive research and experimentation. Designed an easy to use guide on the use of web conference software for the 120 class participants and trainers affected by the circuit breaker.
- Recipient of 2017 Singapore Manufacturing Federation's Customer Service Excellence award in recognition of my outstanding services rendered to more than 200 companies partaking in trade fairs and business missions.
- Promoted to lead and manage the Enterprise Europe Network (EEN) Singapore, an international business network under the European Commission set up to connect Singapore companies to the more than 6000 registered SMEs in the EU.
Relevant Competencies and Interest
- Data visualization and dashboarding techniques via Tableau,
- SQL databases and database querying languages (T-SQL and PostgreSQL)
- Data cleaning and preparation via Excel, SQL and R
- Excellent stakeholder relationship management
- Employing of systemic approaches, logical thinking, experimentation and exploration to analyzing and solving problems
- Strong organizational/planning skills with ability to plan, manage, multi-task and coordinate projects with team mates
- Customer service orientated with emphasis on responsiveness, timeliness and product knowledge with a commitment to respond to enquiries within 5 working days
- Solid interpersonal skills, including the ability to work closely with other team members and interact with organization leaders
- Experienced in organization of small to mid scale (100 - 250 attendees) workshops and conferences.
- Keen interest in pursuing of knowledge via research and lifelong learning
- Enjoy developing people through effective demonstrations, logical approaches, training and employing a coherent flow to convey knowledge
- Strong interest in understanding human behaviour, verbal and non verbal signals
Certifications, Awards and Education
Google Data Analytics Professional Certificate (June 2021)
Tableau Desktop (April 2021)
- Tableau Desktop Specialist Certified
Microsoft Technology Associate
(Feb 2021) - SQL Database Administration Fundamentals Certified
School of Audio Engineering (2004 ~ 2006) - Bachelor of Arts (B.A), Film Making
Singapore Polytechnic (1998 ~ 2001)
- Dip. in Multimedia Software Engineering
Career and Professional Experience
Singapore Management University (SMU)
Manager, Jul 2019 ~ Present
Development of SMU Academy's adult learning programmes : The International Trading Professional Conversion Programme (PCP) and the Internationalisation Skills (iSKILLS) Talent Development Programme
- Design and review of the 2 continuing professional development programmes curriculum and course materials, serving close to 100 adult learners annually
- Sourcing and engagement of qualified trainers and speakers
- Collaborating with colleagues, vendors and trainers to ensure successful fulfillment of programme delivery and execution
Talent acquisition and development
- Engagement of companies and individuals to enroll minimally 25 participant's per cohort to achieve profits
- Implementing programme evaluation framework for companies and candidates for eligibility assessments
- Placement of suitable candidates to companies via job roles and experience matching
Operational planning, budgeting and management reporting
- Prepare quarterly programme status reports for SMU's and government agencies' senior management review
- Generate and keeping track of programme funding applications, reports, assessments and attendance records
Singapore Manufacturing Federation (SMF)
Assistant Manager, Jan 2015 ~ Jul 2019
Recipient of 2017 SMF's Customer Service Excellence award in recognition of my outstanding services rendered to more than 200 companies partaking in trade fairs and business missions.
Promoted to lead and manage the Singapore branch of the Enterprise Europe Network (EEN), the world’s largest business support network for SMEs with international ambitions to connect Singapore companies with the EU market via B2B matching and trade missions
Brought stability to the EEN Team, improved communication and collaboration between SMF departments via solid understanding of the social dynamics in the workplace and effective stakeholder management
Successful organization of more than 10 B2B matching sessions involving more than 200 companies from Singapore and the EU with trade deals worth more than 3 million dollars
Lead the EEN team to achieve biannual departmental KPIs within 2 months of the second half year tranche.
Work closely with local companies and C-level clientele to understand their business functions and needs for internationalization.
Marketing & organizing of incoming and outgoing business missions, seminars, conferences and outreach events relating to EU-Singapore B2B trade in tandem with foreign embassies, trade associations and business groups.
Provide secretariat support to EEN Singapore committee meetings to ensure alignment of local efforts for global directions/strategies including the close tracking of key performance indicators and results.
Marketing & organizing of more than 20 Singapore pavilions in government supported trade exhibitions and business missions in accordance to assigned industries and geographic regions.
Managing preparations for incoming delegations and foreign dignitaries to SMF with the necessary proper protocol & etiquette procedures.
TEHO Ropes & Supplies Pte Ltd
Business Development Executive, Aug 2011 ~ Jul 2014
Sell & promote wire ropes & rigging equipment to marine based customers, primarily from local based shipyards and ship-owners.
Achieved SGD $3.28 Million in total sales revenue
PAMarine Pte Ltd
Sales Executive, Aug 2008 ~ Jul 2011
Identifying & researching potential leads & opportunities in the marine safety & leisure boat industry
Achieved SGD $800,000 in total sales revenue.
