郭才輔 Gary Kuo
嗨 我是Gary ，我擅長顧客開發及維繫、資料統整及分析。我能夠結合行銷及業務專業的經驗，在前端我能帶進新的顧客並維持既有顧客的互動，後端也能做出數據統整分析，最重要的是能良好的融入團隊。
學歷:畢業於淡江大學國際企業學系。
經歷:現任職UberEats Account Coodinator，曾任職玉山銀行個金AO專員及福格飯店櫃檯接待PT，共有四年的工作經驗。
證照:TOEIC 860、金融市場常識證照。
關於我
在個人特質上我是一個充滿熱情，不排斥新領域、勇於挑戰突破的人，我認為凡事都要先嘗試過而不是先退縮；另外我也是一個學習速度很快的人，在陌生的領域也能迅速熟悉，最後我認為我是一個team player，除了對自己的工作有責任心，更喜歡團隊合作、和大家一起努力達到高挑戰目標。
學歷
- 淡江大學，學士學位，國際企業管理， 2014 ~ 2018
- 協同中學，2011~2014
語言
- 中文(母語)
- 英文(流暢)-TOEIC 860分 金色證書
- 台語(流暢)
專長
- Officeworks: Excel (Vlookup;樞紐分析)、 PowerPoint、Word、Google Workplace
- 金融市場常識證照、Google數位人才探索計畫
- Python(學習中)
工作經歷
UberEats, Enterprise Account Coordinator, May 2021 ~
負責企業品牌的維繫，開發新店家及維護線上店家，FTR project之執行及規劃，提供數據分析及資料統整。
- 新創團隊建立:參與Scale Team新團隊初期之規劃及營運計畫，幫助全新團隊步上軌道。
- 維繫顧客:協助新光三越等其他集團品牌解決緊急問題，維持品牌上線平台店家數量。
- 開發顧客:透過Cold call 及廣發Comms吸引新店家上線，增加平台餐廳數量。
- 行銷活動:洽談及說服客戶參與及舉辦行銷活動，提供行銷活動之成效。
- 數據分析:協助定期整理麥當勞等品牌每月業績、營運及服務表現，分析表現之強勢及弱勢點。
- 績效達成:負責FTR project，維繫及開發品牌店家上線之管道，保持每季新FTR數量皆超過110%之達成率。
- Churn Project: 協助Churn Project之執行，用發Email及電話通知兩種管道同時進行，成功救回非活躍店家最高達50%。
- PayFac Project: 因應洗錢防制法之專案，從零開始協助建立儀表板、工作流程、教學手冊等等，共同帶領10名實習生執行專案。
玉山銀行, 個金AO業務專員, May 2019 ~ Jul 2020
個人戶及小型事業戶貸款接洽簽案，顧客維繫及開發，整合行銷銀行相關派生業務。在個金AO的工作期間，一次次與客戶的接洽裡，以了解顧客的需求為出發點，來達成雙贏以及後續良好的維繫，在通路開發中去了解各種產業的經營和需求，在文件對保上學習了小心謹慎。
- 接待顧客:藉由kyc(know your customer)在介紹同時了解顧客資訊及顧客之所需。
- 開發顧客:透過call out及陌生拜訪開發新客戶。
- 維繫通路:維繫代書、建商通路及既有顧客，保持良好互動
- 授信案件敘述:接洽顧客後，將徵信內容及案件重點整理且與後端審核溝通。
- 業績達成:固定達成每月授信目標:房貸:1200 副擔保:200 信貸:100(萬)
福格大飯店, 櫃台接待, Feb 2016 ~ Sep 2018
利用大學的課餘時間提早進入職場，擔任面對顧客的第一線人員。在這段期間接觸了來自世界各地的顧客，學習在每一次的接待中盡力滿足顧客需求，和危機處理的能力。
- 接待顧客:第一線接待顧客，介紹飯店及旅遊景點，協助顧客之所需事務。
- 結帳:散客及團體之進退房結帳。
- 電話訂房:接聽旅客之電話訂房。
特殊經驗&社團
玉山銀行,總務, Oct 2019 ~ Jul 2020
在總務任內，從大小會議的協助到尾牙的安排，學到了很多，也認識了不同分行、不同部門的人。
嘉雲地區聯合校友會,活動組, Sep 2015 ~ Jun 2018
擔任活動組一年的時間內共同參加與舉辦了各種活動，接洽廠商、販賣商品(巧克力傳情活動)到舉辦宿營招攬大一新生，學習了團體活動和自我要求、責任心的重要性。
班級公關, Sep 2014 ~ Jun 2018
舉辦及規劃多次班級和校外聯誼活動，對外結交異校朋友，對內拉近班上同僚關係。
八校聯合耶誕趴,活動企劃組, Dec 2015
擔任活動企劃組，與來自各校的工作人員一起，負責場地及物品籌備，活動宣傳，編排晚會活動。
Gary Kuo
Hi, I am Gary. I'm expert in customer development and engagement, data consolidation and analyze. I can combine marketing and business professional experience to bring in new customers, maintain good interaction with existing customers, provide data analyze. Most importantly, I can integrate well with the team.
Education: Tamkang University, Department of International Business, Bachelor's degree .
Experience: Currently working at UberEasts as Account Coodinator, Worked as Banking specialist and hotel counter receptionist, with a total of four years of job experience.
License: TOEIC 860, common sense of financial market and other related licenses.
About Me
I'm full of passion and is willing to embrace challenges. From my viewpoint, everything must be tried first instead of backing down. In addition, I consider myself a person who learns very fast and can also work in unfamiliar fields. I can quickly get familiar with new task. Last but not least, I am a team player and a responsible person . I like teamworking and willing to achieve higher goals with team members together.
Education
- Tamkang University, Bachelor's degree, International Business Management, 2014 ~ 2018
- Concordia Middle School , 2011~2014
Language
- Chinese (mother tongue)
- English (Fluent)-TOEIC 860
- Taiwanese (Fluent)
Skills
- Officeworks: Excel (Vlookup&Pivot analysis), PowerPoint, Word, Google Workplace
- Common sense of financial market license ;Google Digital Talent Discovery Program
- Python(Still Learning)
Work Experience
UberEats, Enterprise Account Coordinator, May 2021 ~
Responsible for maintaining corporate brand, developing new stores and maintaining online stores. Executing and planning FTR project, providing data analysis and data integration。
- New team building: Participate in "Scale Team", the initial planning and operation of the new team. Helping the team get on the track.
- Maintaining customers: Assist brand customers to solve urgent problems and maintain the number of stores on our online platform.
- Develop customers: Attract new stores through Cold call and sending Comms to increase the number of restaurants on our platform.
- Marketing activities: Persuade customers to participate in marketing activities, and provide the effectiveness of their marketing activities.
- Data analysis: Regularly sort out the performance of each brand, and analyze the strengths and weaknesses on their performance.
- Achievement of performance: Responsible for FTR project, maintain the pipeline of brand's new stores launch. Develop new stores and achieve 110% in target every quarter.
- Churn Project: Assist in churn project. Using email and cold call two ways saving inactive stores up to 50%
- PayFac Project: According to the law of Money laundering. Starting from scratch, Helped building Dashboard, workflow and playbook, etc. Leading 10 interns running the project.
ESUN Bank, Bank Account Officer(AO), May 2019 ~ Jul 2020
During the work period of AO, we had to understand customer needs as the starting point to achieve a win-win situation and follow up good maintenance during the work of AO, and to understand the operation and needs of various industries in the development of channels. Learned cautiously on document protection.
- Receiving customers: Through KYC(know your customers), we can understand customer information and customer needs at the same time and provide services.
- Develop customers: Develop new customers through call out and stranger visits.
- Maintain the channel: Maintain good interaction with the business channel,construction company and existing customers .
- Credit case description: After contacting the customer, enter the KYC content and case, communicate with the logistics review.
Hotel Regalees Receptionist, Feb 2016 ~ Sep 2018
- Receiving customers: Being the front line of receiving customers, introducing about hotel environment and tourist attractions, and assisting customers with their needs.
- Checkout: Checkout of individual travelers and groups.
- Receiving Reservation : Answer the reservation from Phone,Internet and Email of passengers.
Special Experience & Club Experience
Chiayi&Yunlin District Alumni Association, Sep 2015 ~ Jun 2018
Participated in and organized various activities together, contacted manufacturers, sold goods to held camps, and learned the importance of group activities and self-requirements and responsibility.
Class Public Relations, Sep 2014 ~ Jun 2018
Organize after school meet up and activities for class, make friends from different schools , and draw closer relationships with classmate.
Eight Schools United Christmas Party, Dec 2015
Served as the event planning team, responsible for venue and item preparation, event promotion, and arrangement of evening events.
