Gianfranco Mileo

Technology leader with 15 years of portfolio-level leadership managing large-scale programs across product management & systems development, business strategy & operations, and business transformation & integration.

DevRel Program Manager at #Google supporting partners and developers in the #Android division.

  Mountain View, CA, USA  https://gianfranco-mileo.medium.com/         

Work Experience

Program Manager @Google via HCL  •  Google

Partner DevRel Android Program Manager

May 2021 - Present

Channel Partner Manager  •  Odoo

I managed partners, consultants, and system integrators across the Americas to help them sell and implement Odoo Enterprise & ERP Solutions. I examined methodically and in detail the structure of the customer's needs, provided strategic business and commercial input, created 171 product demos in 6 months achieving a 71% conversion rate, I presented the implementation methodology which best fits the end customer's requirements.

I worked toe-to-toe with partners in 15 different countries who were responsible for the integration of the project by evaluating the project, scope, validation of requirements, proposal, and sale.

Finally, I helped with the new hire training, documentation, team structures, and participated in different Webinars to help understand the product and services we offered.

September 2020 - May 2021

On-boarding Project Manager  •  Milestone Inc

. Providing solutions for client projects, including functional requirement analysis, testing and launch.
. Manage relationships with business and technical teams, working through the project managers to manage risk, expectations, and outcomes throughout the whole project life-cycle.
. Develop and implement action plans to correct variances. Anticipate and respond to the client's needs and concerns.
. Manage and lead programming, SEO, Local, content teams and
communicate with Diverse Group of Stakeholders.
. Work closely with technical team to deploy the websites using standard deployment process.
. Evaluate emerging web technologies for quality, maintainability, and
performance.
. Work with members of the account management and fulfillment teams to
ensure client's satisfaction.

October 2019 - April 2020

Lead Project Manager  •  GFM Corp

Panama
. Identified sales opportunities by assessing environment and devising and implementing technology solutions for customer's.
. Executed customer program implementation, spanning 5 departments and
130 users; achieved 100% adoption rate within .

February 2012 - October 2017

Founder  •  GFM Corp

. Annual sales between $1-3mm on different verticals IT, Telecom, Packaged
Goods, Auto, etc.
. Started a new product consulting division working with top packaged goods companies Dos Pinos, Procter and Gamble, etc. - extensive new product development work.
. Conduct Directed personnel training and mentored team members to
promote productivity, accuracy and commitment to friendly service.
. Facilitated penetration of key accounts via strategic planning initiatives.
. Provided bookings forecast inputs for all product opportunities within assigned accounts.
. Developed fundamental knowledge of mobile app development - sold over
$1mm in .
. Provided technical troubleshooting and problem solving for key client's.
. Delivered expert support and counsel to independent promotional product distributors focused on boosting productivity, sales and gross profits across multiple industries.

May 2010 - February 2012

Head of Project Management  •  Grupo Epasa

Panama
. Coordinated project management activities and resources with project
manager.
. Assisted with setting project milestones, timelines, and budget.
. Liaised with stakeholders to identify and define requirements, scope, and objectives.
. Created and maintained project documentation, plans, and progress reports.
. Conducted quality assurance testing to ensure adherence to requirements.
. Supported customer program implementation, training and onboarding 500+ users and achieving 100% adoption across 21 customer's within .
. Drove product launch initiatives across website, social, and digital advertising platforms; managed $500k budget and achieved 175% increase in customer
reach.

Solutions Project Manager
febrero de 2008 - enero de 2009 1 año
Panama
. Ensured all-time positive customer experience by communication and
maintaining professional relationships with stakeholders.
. Increased traffic and conversions by 145%, and the new online subscription model was generating 6% of the company's revenue.
. Promoted opportunities in two-way communications for subscribers.
. Developed success plans for readers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
. Established a trusted adviser relationship that worked to ensure customer's overall satisfaction with our web products.
. Kept customer's informed of process and website changes. Drove high
customer'satisfaction.

February 2009 - May 2010

Project Manager  •  Santillana

-
. Lead and manage a collaborative team of implementation specialists.
. Enhance efficiency and balance the workload of the implementation team.


. Develop project plans and ensure that implementations are completed on time, within budget and meet customer expectations.
. Manage smaller implementation projects to stay in touch with customer needs and implement skill sets.
. Track project issues and mitigate risk to ensure successful delivery of projects.
. Provide exceptional customer'service, engage directly with customer's, handle requests and customer escalation.
. Manage internal projects and report on multiple project statuses on a regular basis.
. Complete other duties as required

January 2006 - September 2007

Junior Programmer/Intern  •  Microsoft

Florida
Started as an intern and learned a lot about problem-solving, in-depth
knowledge of C++, C#, Java, .NET, gained experience in at least one project in a specific language and got things done.

November 2004 - October 2005

Education

2019 - 2019

Udemy Alumni

Certificate Computer Programming

2019 - 2019

Udemy Alumni

Computer Programming

2018 - 2019

Udemy Alumni

Field of study

2003 - 2006

University of Miami

Bachelor of Science B.S. Computer Science

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