SEAN
YU-HSUAN CHENG
Data Center Operations
Hsinchu,Taiwan
Data Center Operations | Experienced in System Administrator with almost 2 Year experience for working in the Chip design industry. Skilled in Customer Service, Setup and deploying the server. Strong information technology professional with a Bachelor’s Degree from Overseas Chinese University. I am seeking a competitive and challenging environment where I can serve the organization and establish an enjoyable career for myself.
Skill
Server Management
- Configuration and Maintenance, Server Deployment
- Co-work with Vendor maintain server
Software
- Red Hat Enterprise Linux
- vSphere
- Windows Server 2016, AD, GPO
Language
- Chinese
- English
Experience
System Admin (Data Center Operations)
CAREER CONSULTING CO., LTD (Dispatch on MediaTek) • Mar 2020 — Present
- Facilities management, including risk identification, incident response and customer support
- Respond to any problems that arise with the facility or its critical systems
- Operational support for customers through the provisioning of rack space, requesting data communications connections, and deploying IT infrastructure into the rack space
- Troubleshoot and resolve problems with basic network and operating system installations and configurations
- Maintains the scheduling system and new/improved work procedures for the processing environment
- Execute defined processes, procedures, batch jobs and backups in a multi-platform environment in accordance with established policies
- Creates and maintains documentations related to operations manual, work procedures/processes and inventories
Help Desk
International Smart Union (ISU) Corp (Dispatch on MediaTek) • May 2018 - Feb 2020
- Training the end-users on the use and features of the various operating systems and applications on various platforms
- Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems across a global company
- CISCO Routers And WAN Communication with setting workstation switch
- Excellent Software and Hardware Computer Knowledge
- Configuring and installing the Linux workstations and Red Hat Enterprise operating systems in response to the demands of a complex network design.
- Adding/deleting/creating/modifying user account information, resetting passwords, etc.
