Gopika Raveendran

BE computer science

Accomplished Ex-Flight Attendant offered over 3 years in the domestic and international commercial airline industry. Highly skilled at responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.Motivated to learn, grow and excel in the IT industry, like to take up engineering jobs or any suitable openings.

  Kannur, Kerala, India

Contact

📞:919072554249

✉️: [email protected]

Work Experience

Cabin crew  •  Air India ltd

1.Followed company regulations and rules to promote a safe environment for travelers and employees.
2.Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
3.Answered passengers' questions and provided solutions to issues arising during flights.
4.Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
5.Calmly resolve passenger situations during flight, including disorderly passengers and medical emergencies.
6.Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
7.Facilitated boarding process by greeting passengers upon arrival on aircraft and providing directions to seats.
8.Attended workshops and training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
9.Ensure the safety and comfort of customers onboard aircraft.
10.Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
11.Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

March 2017 - June 2020

Education

2012 - 2016

Sahyadri College of engineering and management,VTU

Computer science, cleared with second class,55%.

Was a member of Seminar and workshop committee.

Participated in Ideate, conducted by Google,Yappon conducted by Microsoft. 

Projects

Created a project: The Bus Tracking-system, as a group for an intra-college competition and one 2nd place.


Skills

   Python      customer handling,      quick learner,      critical thinking,      Interpersonal Skills,      communication skills,      Reliable      Diplomacy      Problem Solving Skills   

Languages

   English — Fluent      Malayalam — Native or Bilingual      Hindi — Fluent   

Declaration

I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.