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Gordon Chang

Happy customers make my day | product manager | ex-Microsoftee | we're hiring

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Director of Machine Learning and Product at OZK Labs 

Tampa / Miami, Florida, USA | 2018 to present

Built and managed a team as the centralized AI unit to support multiple machine learning initiatives for banking use cases. 

For consumer and small business loans with $500 millions per year in loan amount, developed a ML-supported loan decisioning process to decrease turnaround time from 72 hours to 0.5 hour for certain loans.

To unblock revenue opportunities with personalized services in marketing and retail banking, initiated a CRM data strategy leading to recommendation engines for financial products and features, churn prediction, etc.

Senior Product Manager in Bing Ads Platform at Microsoft

Seattle, Washington, USA | 2015 to 2018

Managed a team of PMs to launch version 1 of advertising tools for Bing Ads Sales' incentive program with shorter sales planning lead time by 73%, reduced man-hour by 93%, and key processing time by 99.7%; received Greatness Award for Product & Customer Obsessions, which was top 0.5% in a 4000-person org.

Launched labeling and reporting workflow for Bing Ads account management, resulting in 90%+ weekly active users and report generation time reduced up to 98%; roadmap executed with 3 partner teams in engineering.

Product Manager in Dynamics CRM and Marketing at Microsoft

Seattle, Washington, USA | 2011 to 2015

Delivered 4 out of 9 key features leading 2 PMs and a team of ~90 for Dynamics CRM 2015 (code name 'Carina') for better experience across desktop and mobile apps for scenarios in Sales, Marketing, and Customer Service; received Special Stock Award (Gold Star Award) due to exceptional performance.

Launched Business Contact Manager 2013 globally in 36 languages for millions for small business owners.

Product Manager at StudioA

Taipei, Taiwan | 2007 to 2009

Reduced operation time by 90% for inventory controls with system applied nationwide across 10+ retail stores. 

Managed a team of 4 and designed and programmed the end user interface.


MSc in Computer Science at The University of British Columbia

Vancouver, British Columbia, Canada | Specialized area: Human-Computer Interaction

Performed in-field user study for audio book listeners with a bio-triggered smart bank with implicit control loop; related paper published in CHI'11.

BSc in Computer Science & Information Engineering at National Taiwan University

Taipei, Taiwan | Minor: Economics

Acted as the President of Melody Lyric Club and the Director of the first pop music album for production and marketing. Famous members from the club include William Wei and Crispy.

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