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Grecy Malhotra (Chief Execution Analyst)

Multi-talented Chief Execution Analyst consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. 


Experienced Chief Execution Analyst, Web Designer / Developer, Team Leader, Sales Person with over 12+ years of experience in Multiple Industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Chief Execution Analyst
Delhi, INDIA
[email protected] | +91-9953161443

Skills

Strategic objective execution

Long-term business planning and execution

Team player and leadership skills

Mission execution oversight

Treatment planning and execution

Event planning and execution

Strategic planning and execution

Tactics and execution

Punctual to time with quality

Order execution

Test plan execution

Planning and execution

Daily production execution

Trade executions

Simulation plan execution

Industry analyst relations

Mission execution

Self Motivated

Education

MBA Information Technology

2013 Symbiosis Distance Learning Pune, Maharashtra

Bachelor of Arts

2010 University of Delhi New Delhi, Delhi

Multimedia And Animation Diploma Course Information Technology

2008 Oxford Institute of Software & Multimedia New Delhi, Delhi

Intermediate Commerce

2007 National Institute Of Open Schooling Noida, UP

Metric Commerce

2004 Government Senior Secondary School Girls Kiran Vihar, Delhi

Primary Schooling

Gyandeep Public School, Delhi

Work Experience

ADT Salvation Private Limited 

(Web Designer/ Developer to Chief Execution Analyst)

7 Years Experience 12, Dec 2012 - Present, Salary Rs 20000/pm Increased to 65000/pm

  • Developed team communications and information for all meetings. 
  • Supervised Sales and Support teams in providing excellent customer service to callers requiring assistance for pre-sales and after sales issues. 
  • Saved 50% of costing by researching and implementing development cost-saving initiatives and creating fresh new approaches to long-standing problems. 
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. 
  • Prepared relevant scope documents in conformance with (CRM) Client Resource Management order. 
  • Monitored social media and online sources for industry trends. 
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. 
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance. 
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys. 
  • Worked with customer care department to resolve customer's after sales technical and non-technical problems, improve operations and provide exceptional customer service. 
  • Received training and certification from Oxford, Symbiosis and Current Company itself to represent brand, explain technical functions of mobile devices and guide product selection by customers. 
  • Worked with tech savvy and non-tech both types of customers to understand requirements and provide exceptional quality and revenue productive service.
  • Worked closely with social media team on WordPress blogs and social media marketing. 
  • Used site analytics and metrics to define and monitor success. 
  • Produced sample sites and received feedback about draft sites. 
  • Managed web site projects for service-based online business. 
  • Created reusable processes, components and tools that leveraged into so many other projects, accelerating development progress. 
  • Conducted analysis to address WordPress website issues leading to optimization and repair of site.
  • Chose and registered domain name and maintained website and web hosting account.
  • Increased website security by keeping software up to date, using and safeguarding strong passwords and monitoring website for security vulnerabilities. 
  • Upgraded site by updating content and graphics and monitored performance and results. 
  • Maintained and updated website with database of properties for company. 
  • Enhanced functionality and appearance of website and repaired functionality issues. 
  • Transitioned from concepts and layout to deployment by experimenting with themes and genres. 
  • Mapped user journey end-to-end using information architecture diagrams, user flows, wire-frames and paper and interactive prototypes. 
  • Installed content management system security to prevent hacking. 
  • Created visually stunning websites for clients. 
  • Rapidly developed and iterated product and feature prototypes from conceptual demonstrations. 
  • Gathered specifications and other key details to meet requirements of site development. 
  • Developed site navigation by categorizing content and funneling traffic through content. 
  • Provided end-user training for maintenance and update of website. 
  • Identified and resolved issues and defects, including browser compatibility issues. 
  • Advised and mentored team members on technical issues and career development.
  • Identified and eliminated website bugs to improve user experience. 
  • Configured site backup system to enable data recovery and retrieve important information in cases of loss. 
  • Delivered services as web developer, designer, application specialist and webmaster, acting as project manager for platform transition. 
  • Built and maintained high-performing and experienced team with low turnover. 
  • Mentored, coached and developed team members while recognizing strengths and developing future leaders. 
  • Developed analysis models to meet aggressive employee benefit plans roll-out date deliverable. 
  • Reviewed job applications to identify, vet and recommend optimal candidates. 
  • Delivered friendly assistance with new hires throughout interviewing and hiring process. 
  • Drafted copy for documents, social media posts and internal memorandum. 
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies. 
  • Took messages and provided information about company processes, hours and requirements. 
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite. 
  • Completed human resource operational requirements by scheduling and assigning employees. 
  • Maintained work structure by updating job requirements and job descriptions for all positions. 
  • Acted as staff member advocate, encouraging and supporting all employees and company to identify and resolve conflicts. 
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.

Gensofts Infosolutions Private Limited 

(Web Designer Team Lead) 

2 Years Experience 10, Oct 2010 to 9, Oct 2012, Salary Rs 12000/pm Increased to 15000/pm

  • Translated established creative direction into conceptual ideas. 
  • Identified and reacted to risks to team's ability to deliver on projected launch dates. 
  • Built user interface, data visualizations and designed overall user experience, resulting in 70% increase in sales. 
  • Liaised closely with client during design stage. 
  • Planned site by clarifying goals and designing functionality. 
  • Communicated neutrally, emphatically and comfortably with team members, clients and customers. 
  • Created and implemented web design to communicate mission, values and beliefs of community. 
  • Maintained site appearance by developing and enforcing content and display standards and editing submissions. 
  • Informed department of current interaction design patterns and trends. 
  • Created and moderated company wiki that facilitated up-to-date project communication between departments. 
  • Defined and demonstrated best in class user experiences that reflected company Information Technology standards. 
  • Designed print and marketing initiatives for all website properties. 
  • Designed optimized and usable interfaces for financial applications. 
  • Gathered and synthesized business requirements and input from customers, stakeholders, business architects and engineers. 
  • Designed user interface to meet client specifications and content management system. 
  • Created site layout and user interface using HTML/CSS best practices. 
  • Developed site content and graphics by coordinating copyrighting, and designing images, icons, banners and enhancements. 
  • Created wire-frames, screen-flow diagrams and UI spec documentation. 
  • Conceptualized, planned and executed original designs for wide range of website properties. 
  • Defined new approaches to complex design problems. 
  • Developed concepts, target audience, requirements, deadlines and budgets. 
  • Forecasted launch dates for all products and communicated changes promptly. 
  • Developed multiple mobile websites for nonprofit organizations offering neighborhood market analysis to government and business clients. 
  • Strengthened company brand by developing images and content to capture visitor interest. 
  • Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website. 
  • Designed user interface and integrated into content management system to meet client specifications. 
  • Completely updated and redesigned user experience for corporate company website. 
  • Created web images in alignment with company message, including strategically using visuals to highlight featured products and services and producing content that converts users to purchasers.
  • Enhanced and evolved existing web properties based on best practices and user-centered design.

Uniquesoft Private Limited 

(Web/ Graphic Designer) 

1 Year Experience 1, Jan 2009 to 19, Sep 2010, Salary Rs 5000/pm Increased to 7000/pm

  • Conceptualized and developed graphics products for Logo, Banners, Flyers, Brochures, Website Layouts, Website Prototypes, Website Sliders, Website Graphics, Promotional Banners and Corporate IDs etc projects using Photoshop. 
  • Used Photoshop to create images and layouts for over 1000+ projects. 
  • Managed all phases of new product developments, including conceptualizing designs, managing milestones and incorporating customer feedback. 
  • Developed collateral such as display, marketing and packaging materials to support product branding strategies. 
  • Worked with Team Leader to resolve task related problems, improve operations and provide exceptional customer service. 
  • Created digital image files for use in digital and traditional printing methods. 
  • Completed final touches for projects such as images sizes and font selection. 
  • Applied knowledge of production to create high-quality images. 
  • Designed website layouts, templates and unique branded looks.

Reliance Mutual Funds 

(Telecaller) 

1 Year Experience 1, Jan 2008 to 15, Dec 2008, Salary Rs 8000/pm + Incentives

  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems. 
  • Overcame objections using friendly, persuasive strategies. 
  • Attained up-to 3 Lakhs in sales targets on monthly basis. 
  • Generated minimum of 10-15 new leads each day. 
  • Set up appointments with interested customers according to schedule availability. 
  • Made average of 200-400 outbound and inbound calls per day. 
  • Provided information about available products and services including membership details and purchase advantages. 
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach. 
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Candour Call Center 

(IDEA Postpaid Telecaller) 

1 Year Experience 1, Jan 2007 to 15, Dec 2007, Salary Rs 5500/pm + Incentives

  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems. 
  • Attained up-to 30 Connections in sales targets on monthly basis. 
  • Generated minimum of 5-10 new leads each day. 
  • Set up appointments with interested customers according to schedule availability. 
  • Made average of 200-400 outbound and inbound calls per day. 
  • Provided information about available products and services including membership details and purchase advantages. 
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Balaji Complex 

(Personal Loan Telecaller) 

1 Year Experience 1, Jan 2006 to 15, Dec 2006, Salary Rs 2500/pm + Incentives

  • Reviewed and edited loan agreements to promote efficiency and accuracy. 
  • Developed prospects for new loans by conducting 200 cold calls weekly. 
  • Recommended loan approvals and denials based on customer loan application reviews. 
  • Successfully closed average of 50 loans per month. 
  • Reviewed over 100 financial statements per Week. 
  • Originated, reviewed, processed, closed and administered customer loan proposals. 
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Recent Projects


Readings 00 00@2x

UPPL Cricket T20

https://uppl.cricket


Readings 00 01@2x

Gurukul Coaching Centre

https://gurukulcoachingcentre.com/


Readings 00 01@2x

Siddhi Vinayak College

https://svc.org.in/

Personal Information 

Date Of Birth : 02 - June - 1987 

Marital Status : Unmarried 
Father's Name : Mr. Mahinder Lal Malhotra 
Siblings : 3 (2 Brothers & 1 Sister)
Family Background : Business Class 
Hobbies : Singing, Dancing, Surfing, Reading, Learning, Leading, Enhancing Skills, Teaching