Intel, Export Licensing Specialist, Apr 2022 ~ Now.

• License Application: Prepare and submit license applications to government agencies or regulatory bodies responsible for overseeing exports.
•  Regulatory Compliance: Ensure compliance with export control regulations, including understanding and interpreting export laws and regulations such as ITAR or EAR.
• Documentation: Maintain accurate records of export license applications, approvals, and denials. Prepare and manage documentation required for export transactions, including end-use certificates and shipping documents.
• Risk Assessment: Assess potential risks associated with export transactions, such as compliance risks, legal risks, and reputational risks.
• Communication: Coordinate with internal departments, such as legal, compliance, sales, and logistics, to gather necessary information and ensure alignment with export control requirements.
• Monitoring and Reporting: Monitor changes in export regulations and update internal policies and procedures accordingly. Prepare reports on export activities, license status, and compliance metrics.
• Audits and Investigations: Assist with internal and external audits of export compliance programs. Participate in investigations of potential export control violations.
• System operation: Establish the SOP and standard of the internal system and submit general TAC issues to the IT team.

Intel, Premier Service Agent, May 2019 ~ Apr 2022.

• The PSA plays a crucial role in providing top-notch customer service. Overall, the role is instrumental in delivering exceptional customer experience, building customer loyalty, and contributing to the overall success of the organization.
• Customer Service: Provide exceptional customer service to clients, guests, or customers, ensuring their needs are met promptly and professionally. ▪Information Provision: Offer accurate and up-to-date information regarding products, services, policies, and procedures to customers, addressing inquiries and resolving issues effectively.
• Problem Resolution: Handle customer complaints, concerns, or issues efficiently, aiming to achieve satisfactory resolutions and maintain positive customer relations.
• Communication: Communicate with customers via various channels, including phone calls, emails, live chat, or in-person interactions, always maintaining clear and courteous communication.
• Administrative Tasks: Perform administrative duties such as data entry, record-keeping, filing, and documentation related to customer interactions, and transactions.
• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products or services to customers, enhancing their overall experience and maximizing revenue opportunities.
• Team Collaboration: Collaborate with colleagues and other departments to ensure seamless service delivery and resolve customer issues or requests that may require interdepartmental coordination.
• Training and Development: Participate in training sessions or workshops to enhance product knowledge, customer service skills, and proficiency in relevant software or systems. 
  

Special Assistant to the F&B Director, Mar 2017 ~ Apr 2019

The Special Assistant to the F&B Director plays a critical role in supporting the Director in various administrative, operational, and strategic functions, contributing to the success and efficiency of the F&B department and enhancing guest satisfaction. 

•  Administrative Support: Provide comprehensive administrative support to the F&B department, including managing calendars, scheduling appointments, arranging meetings, and handling correspondence.
• Project Coordination: Assist in coordinating special projects and initiatives within the F&B department, such as menu development, restaurant renovations, or special menus. ▪Data Analysis: Collect, analyze, and present data related to F&B operations, including sales reports, customer feedback, and budgetary information, to support decision-making and strategic planning.
• Communication Liaison: Serve as a primary point of contact and liaison between the F&B Director and other departments, hotel management, external vendors, and clients, ensuring effective communication and coordination.
• Financial Management: Assist in budget preparation, expense tracking, and financial analysis for the F&B department, ensuring adherence to budgetary constraints and financial goals. ▪Staff Training and Development: Coordinate training sessions and workshops for F&B staff on topics such as service standards, menu knowledge, and operational procedures, to enhance their skills and performance.
• Event Planning: Assist in planning and executing special events, promotions, or marketing campaigns within the F&B department, including coordinating logistics, managing guest lists, and overseeing event setup and execution.
• Quality Control: Monitor and maintain quality standards in food and beverage offerings, service delivery, and overall guest experience, identifying areas for improvement and implementing corrective measures as needed.
• Policy and Procedure Implementation: Ensure compliance with company policies, procedures, and standards within the F&B department, and assist in developing and implementing new policies or initiatives as required.
• Problem Solving: Proactively identify operational issues or challenges within the F&B department and work with the Director to develop solutions and strategies for improvement. 

Social Media Editor Intern,  July 2015～June 2016

• Content creation and curation: Develop, curate, and create engaging and relevant content for various social media platforms, including text posts, images, videos, infographics, and other multimedia formats, to attract and engage target audiences. 
• Content Strategy: Develop and execute social media content calendars and strategies aligned with the organization’s goals, target audience preferences, and industry trends, ensuring consistency, relevance, and frequency of posts. 
• Community Management: Monitor and respond to comments, messages, and mentions across social media channels promptly and professionally, fostering positive interactions, addressing inquiries, and managing customer feedback and concerns.
• Audience Engagement: Proactively engage with followers, fans, and influences through likes, shares comments, and direct messages to build relationships, grow the audience base, and increase brand awareness and loyalty.
• Platform Management: Manage and optimize the organization’s presence on various social media platforms (e.g., Facebook, Instagram), including profile setup, optimization, and customization, as well as monitoring and analyzing platform-specific metrics and insights.
• Content Promotion: Plan and execute paid social media advertising campaigns to promote content, products, events, or special offers, targeting specific audience segments and optimizing ad performance to maximize reach, engagement, and conversions.
• Analytics and Reporting: Monitor and analyze key performance indicators (KPIs), metrics, and trends related to social media performance, audience demographics, engagement rates, website traffic, and conversions, using social media analytics tools to assess performance, identify opportunities, and make data-driven decisions.
• Content Collaboration: Collaborate with internal teams, content creators, designers, and external partners to develop and execute social media.