Bonnie Chen

Senior Customer Success Manager
Currently an experienced CS team lead at Ematic Solutions in TW. A MarTech enthusiast, well-knowledged in digital marketing solutions and email channel consulting. Skilled at ensuring the success of the customer by analyzing their performance data with an in depth report. Enjoy startups, and SaaS business with a fast growing pace.

Contact Details

Career Experience

Senior Customer Success / Team Lead

Ematic Solutions | 2020-present

Customer Relationship management and team management. Lead enterprise project with MarTech stack concept. Consulting existing customer on the full marketing vision, matching them with the corresponding tools.

Customer Success Manager

Ematic Solutions | 2019-2021

Onboarding new customers and ensure the tools are running well. Customer business model study, helping them to achieve their goals by providing strategic advice and guidance. Using data to drive customer success, studying different business model and provide our insight.

Digital Marketing Manager

Giftpack, Inc. | 2017-2019

Lead holiday campaigns, earned 19% rev growth in Q4. Facebook ads planning, email channel planning.

Content Marketing Lead

Giftpack, Inc. | 2017-2019

Designed the road map to grow Giftpack's social impact and brand image. Provided impressive brand stories to the operation team, enabling them to recruit over 80% of packers and partners.

Business Representative

Giftpack, Inc. | 2018-2019

Investor pitch, represents CEO to join incubator program.

Acquired gift product suppliers and onboarded them to the platform. Set up service in new cities, managing packer recruiting and partner development.

Customer Service & UX Specialist

Giftpack, Inc. | 2017-2019

A frontline of the customer service, collecting the firsthand user feedback and wrapping it up to the product team.

Marketing Freelancer

Yin-Chuan Organic | 2018

FB Ads consultancy.

Marketing Intern,

Jacker Clean | 2017

FB Ads / FB campaigns design / GA report / Cross-industry alliance.

Fairs & Incubator Experiences

2017 Global Startup Ecosystem - America - Digital Accelerator| NY
2018 Forbes 30 under 30 Exhibition| Buston, MA
2018 RISE | Hong Kong
2018 Plug and Play Tech Center - Incubator Program| Sunnyvale,CA
2018 Paris&Co - Landing Paris Program | Paris, France

Academic Credentials

Tamkang University / B.S., Business Administration
Sep.2013 - June.2017

Skill & Language

Digital Marketing Skills:

SEO, Facebook Ads Google Analytics

Marketing tools:

iterable, Segment, Adjust, OptiMonk, OneSignal, Mailchimp, Mailjet, Campaign Monitors, Klayviyo,

Languages:

Mandarin (native) English (fluent)