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Hanae (Hanna) Fazzari   

[email protected]  •  +31 6 38 33 50 21  •  Rotterdam, The Netherlands •

Nationality • Dutch + permanent VISA Brazil •

Date of birth • 26-07-1988 • 

Hello! I'm Hanna a 29 year old going on 30, currently residing in Rotterdam with a strong connection to Brazil.

"I have lived and worked in cities like, Amsterdam, Rotterdam, Paris, Lyon and Rio de Janeiro." 

I speak several languages very well and always keep improving myself. You can see me as a loyal, honest, curious and creative person. I have a disciplined approach on my work and always have a passion for what I do. With my skills I am able to communicate with people at all levels.

Experience

Assistant International Relations                                                     Sep 2015 - Present

Rotterdam University of Applied Sciences, The Netherlands 

  • Assisting in the administrative management of student and staff exchange (incoming, outgoing) 
  • Working on and producing international relations information, such as a monthly newsletter
  • Main contact for questions about study and placement in Brazil
  • Generate internships and or research projects
  • Provide guidance to students to enroll in exchange programs and/or internships
  • Organizing Marketing and Logistic Summer Course 
  • Support incoming foreign students 
  • Assisting in the coordination of exchange program: International Business and Career
  • Organizing introduction programs and international study events
  • Organizing the yearly event “Global Entrepreneurship Week”  

Manager Bed & Breakfast                                                                  Jan 2015 - Jul 2015

Rio Palazzo, Rio de Janeiro, Brazil

  • Coordinate day to day operations of bed and breakfast 
  • Bookkeeping, accounting and daily administration 
  • Marketing activities and establishing new partnerships 
  • Maintenance of online pricing and reservations systems 
  • Processing reservations and group sales for events such as the Olympics 2016 and Rock in Rio 
  • Guest relations 
  • Booking activities for guests 

Frontdesk Bed & Breakfast  (sabbatical)                                                Nov 2013 - Jul 2014

Casa 579, Rio de Janeiro, Brazil

  • Working at the reception of a bed and breakfast 
  • Receiving guests 
  • Check-in and Check-out of guests 
  • Managing on-line reservations  
  • Making sure the rooms are ready for stay 
  • Booking tours and taxi’s 
  • Helping guests with directions in Rio de Janeiro 
  • Making sure the guests have a wonderful stay 

Volunteer-Teacher (sabbatical)                                                              Nov 2013 - Jul 2014

Julio Otoni-Project, Rio de Janeiro, Brazil

  • Teaching English to children and adults in the Favela of Julio Otoni, and giving art classes 
  • Assistant teacher during several classes such as Photography and Sports 
  • Organising days out for the children living in the community 
  • Painting and redecoration the Community Centre for the new school year
  • Working on new plans for the community centre, making sure what activities needed to be offered
  • Recruitment of new volunteers
  • Organising fundraising events for the community in collaboration with Casa 579 staff and volunteers

Sales Assistant                                                                                    Dec 2010 - Dec 2014

Arkema Innovative Chemicals, Amsterdam/Rotterdam-Harbour, The Netherlands

Assisting the sales team with sales of chemicals throughout the Benelux, Scandinavia, Uk, and supply chain of Catalysts.

  • Logistic activities concerning shipping containers and bulk goods
  • Control stock
  • Product allocation
  • Main contact between production site and sales team
  • Purchase and distribution of Catalysts throughout Europe
  • Contact for customers
  • Analysing forecast, sales and anticipating upon in times of crises/ Force majeur and increase sales
  • Process of orders and sales made in system, SAP
  • Financial administration of records in SAP
  • Training and coaching of staff during implementation of SAP system which would facilitate all logistical business between the customer and us as supplier

Account Manager                                                                                Feb 2010 - Sep 2010

B&S Global Cruise Supply, Dordrecht, The Netherlands

Contact for the shipping company Royal Caribbean

  • Answering customers and suppliers quotation requests
  • Negotiate contracts and closing of to maximize profit
  • Processing orders
  • Determine the clients' needs and quotation drafting for the cruise season which would result in large sales contracts
  • Responsible for establishing new business
  • Handling customized VIP customer orders for the cruise ships
  • Purchasing FMCG nationally and internationally to supply the ships throughout all Europe

Board member Marketing & Communication                              Feb 2009 - Feb 2010

Rotterdam University of Applied Sciences, The Netherlands

Board member of a tutoring project called AMANI which promotes diversity within the university

  • Organising workshops and events for students and staff at the university
  • Recruitment of coaches for tutoring first year students 
  • Providing informational meetings within the institutions of the university
  • Guiding staff, working with advisors and board members in writing newsletters

Peer-coach                                                                                          Apr 2008 - Aug 2009

Rotterdam University of Applied Sciences, The Netherlands

  • Guiding and motivating students during a secondary education project into orientating and applying for university
  • Helping with study related problems and providing students with guidance
  • Listening and giving study related advice
  • Offering support during transition from secondary education to university
  • Encouraging students to perform to the max


Public Relations                                                                                 Jan 2007 - Aug 2007

Rotterdam University of Applied Sciences, The Netherlands

  • Provide information about the courses taught
  • Participation and promoting the university at open-house days and study fairs
  • Organizing study events for upcoming students

Education

MSc, Transport and Supply Chain Management

Vrije Universiteit Amsterdam, The Netherlands                                   Sep 2010 - Aug 2011 (postponed)

BBA, Bachelor Business Administration

International Business and Languages

Minor: International Marketing Management


Rotterdam University of Applied Sciences, The Netherlands

Sep 2005 - Aug 2009 (achieved)

Bachelor Business Administration

International Marketing Management, French exchange programme


ICD-Business School, Paris, France 

Sep 2007 - Feb 2008 (exchange programme)

General Secondary Education

Economics and Society

Sint Montfort College, Rotterdam, The Netherlands

Sep 2000 - Sep 2005


Placement

SYNTENS Innovation Centre 

Supervising and consulting the the AVAG concern with the joint export of a complete turnkey greenhouse

  • Performed country Analysis to determine target market 
  • Market research horticulture Morocco 
  • Wrote a business plan to export to Morocco as my thesis

Rotterdam and The Hague area, The Netherlands


Mar 2009 - Jul 2009

The Royal Dutch Touring Club- ANWB

Market research carried out into the combined shipments of the ANWB. In addition, wrote a business plan to reduce cost of repatriation of vehicles by starting collection points all over France. 

Apart from that, I also assisted and helped customers who were stranded with car trouble. Arranging car rentals in France, contact insurance companies, repair support in French and English were also part of my activities.   

Lyon, France

Aug 2008- Jan 2009 





Languages  

  • Dutch - Native 
  • English - Fluently 
  • French - Fluently 
  • Portuguese - Fluently 
  • Arabic - Fluently spoken 
  • Spanish - Intermediate  
  • German -Basic/Intermediate



Skills 

  • Proactive 
  • Responsible 
  • Ambitious 
  • Teamwork 
  • Client liaison 
  • Results oriented 
  • Customer‐driven responsiveness



Hobbies 

  • Movies 
  • Music 
  • Travelling 
  • Reading 
  • Languages



Computer 

  • SAP: Finance, Inventory, Purchase
  • BOOKING.com Extranet
  • Lotusnotes

    



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