Hector J. Mercedes
Ground Operations Supervisor
I possess a diverse background in management, always dedicated to providing excellent customer service and making operational and procedural improvements. I am a natural leader with a passion for team building and promoting positive company morale, always adhering to leadership's deadlines. I am a personable, high-energy, and collaborative professional with a talent for leading diversity and making sound decisions based on in-depth analysis.
Brooklyn, NY, USA
Work Experience
Ground Operations Supervisor • Jetblue Airways
John F Kennedy international Airport
Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo and baggage. Supervise all
aspects of ground operations Ramp and Bagroom, the loading of all customer baggage and freight, baggage
transfers, and safety compliance for ground personnel.
Assist customers with special needs and circumstances to ensure that customer satisfaction is maintained.
Coordinate with all stakeholders that service for cargo and baggage meet Jetblue Airways standards to ensure on-time schedules are met
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with
Jetblue standards
Communicate departure, arrival, delayed aircraft and airfield status, and other pertinent information to Airport
June 2016 - August 2021
Cargo Services Instructor • Operations Center
Worldwide Flight Services
Building 75 John F Kennedy international Airport
Promoted safe work activities by conducting safety audits, attending company safety meetings, and meeting
with individual staff members.
Conducted employee training sessions on subjects such as hazardous material handling, employee orientation,
and computer use.
Assisted the warehouse Operations manager set operational policies including determining safety procedures
for the handling of dangerous goods.
Monitored warehouse operations to ensure that staff members comply with all policies and procedures, safety rules.
March 2015 - October 2015
Performance Leader • Delta Airlines
John F Kennedy international Airport
Successfully managed the activities of thirty direct reports
Conducted shift briefings.
Directed ground crews in the loading, unloading, securing, and staging of aircraft cargo and baggage.
Monitored the arrival, parking, loading, and departure of all aircraft.
Effectively communicated with team members to maintain clearly defined expectations.
Developed rapport with the employees by building trust through authenticity, and building credibility.
Met time-critical deadlines and ensured completion
Utilized standard operating procedures, effective crew resource management, communication, and procedures
specified in the company operation manual
Remained current and qualified in assigned aircraft.
Responsible for scheduling and administrative actions
October 2008 - October 2014
Education
2000 - 2002
Medgar Evers College
African American History/Education
1998 - 1998
Franklyn K Lane
High school or equivalent
Skills
Languages
- Dedicated
- Assisted
- Team Building
- Collaborative
- Communication
- Scheduling
- Rapport
- Leader
- Standard Operating Procedures
- Hazardous Material Handling
- Spanish — Native or Bilingual
