-Experience with customer service and having a trackable record of troubleshooting.
-Result oriented with the ability to adapt to the fast-paced environment and the new technologies.
-Project Management Certified from 2020.
- 3 + years of leadership and technical training experience.
-Experience with ISO 9001.
Aug. 2020 - Feb. 2022
-Install, maintain, repair, upgrade, and retrofit 3D printers.
-Analyze and troubleshoot for failed prints.
-Establish RMA/Part return procedure, inventory management, IQC in Taiwan branch.
-Mentor new hired engineers.
-Dispatch work and set up timelines, milestones for various retrofit projects.
-Installed and maintained 96 industrial grade 3D printers and kept up the 95% yield.
Nov. 2019 - Nov. 2020
-Design and promote Technical Support Plan for end users.
-Supervise the Material Testing Team.
-Troubleshoot and analyze for the failure mode.
-Expand new business in Turkey, Japan.
-Collaborate with international distributors.
-Establish technical documents, i.e., Application Guide, User Manual, Q&A
-Hosted online product training with 60+ overseas audiences.
-Conducted product training for contracted dentists and dental technicians.
-Formalized the Material Test Procedure and Testing Report.
Nov. 2018 - Nov. 2019
-Product quality control.
-Provide customized product quotations for clients.
-Promote products to various research centers and pharmaceutical companies
-Launched 96-Well Competent Cell Kit for a US cancer research center.