Claudia Chu
5 years as a product owner, I plan a product strategy to lead the product development and work closely with engineers in apps, front-ends, and back-ends, other PMs, and stakeholders to define the initiative pipeline. Being accountable for cross-functional projects makes me collaborate with key stakeholders, and discover new methods and strategies that can improve team quality and functional goals. In addition, a master's degree in accounting also equipped me with a keen sense of numbers and financial analysis. I would describe my personality as attentive, organized, and patient, and that makes me a detail-oriented person.
Product Manager/Project Manager
Taipei, TW
+886-987494879, [email protected]
Work Experiences
Senior Product Manager, NexTrek. 2022/10 - Now
- Aligned with the company's business strategy, formulated the 2024 product strategy, and executed related project planning.
- Introduced Scrum-related development processes, led the development team, and fostered cohesion, resulting in a 20% increase in team efficiency.
- Collaborated with the marketing department to assist in marketing strategy implementation, leading to a 10% increase in product revenue.
- Conducted user interviews to understand the needs of target users in the market, facilitating product optimization and achieving a 2% increase in product conversion rate.
Senior Product Manager, Xtars Inc. 2019/03 - 2022/09
- Lead a development team with 10 members to refactor and redesign the app from project-based to product-based service for business strategies and better user experience.
- Dismantling the refactoring to 3 phases by the property of features and team size.
- Phase 1 - Personal profile and setting: design-driven project.
Limited by the number of developers, choosing a design-driven base to make users a whole new visual experience with little technical effort.
- Phase 2 - Homepage: design-driven and cross-functional project.
- Cooperate with planning and agency departments to highlight the characteristics of live-streamers and make differentiation with competitors.
- Motivate streamers and their supporters to get the placements and also increase the company revenue.
- Phase 3 - Live room: technical-based project.
- Decrease streaming latency from 12~15s to 2~3s.
- To support streaming web platforms in the future, change the socket to a web socket.
- Plan a voice chat room service from the beginning and integrate it into the original live-streaming platform.
- Make MVP to verify the profit and market value of voice chat.
- Because of the different business models between voice chat streaming and video streaming service, keep the balance of features and mechanisms for a better user experience.
- Make product strategies to change the disadvantages of our product to our advantages by cross-functional department cooperation and communication.
- Analyse and enhance the features of competitors to integrate them into our product.
- Special interactive games and gifts to make streamers and users get more entertainment.
- Points rewards mechanism to motivate new users to sign up and recharge.
- Dismantling the refactoring to 3 phases by the property of features and team size.
- Phase 1 - Personal profile and setting: design-driven project.
Limited by the number of developers, choosing a design-driven base to make users a whole new visual experience with little technical effort.
- Phase 2 - Homepage: design-driven and cross-functional project.
- Cooperate with planning and agency departments to highlight the characteristics of live-streamers and make differentiation with competitors.
- Motivate streamers and their supporters to get the placements and also increase the company revenue.
- Phase 3 - Live room: technical-based project.
- Decrease streaming latency from 12~15s to 2~3s.
- To support streaming web platforms in the future, change the socket to a web socket.
- Make MVP to verify the profit and market value of voice chat.
- Because of the different business models between voice chat streaming and video streaming service, keep the balance of features and mechanisms for a better user experience.
- Analyse and enhance the features of competitors to integrate them into our product.
- Special interactive games and gifts to make streamers and users get more entertainment.
- Points rewards mechanism to motivate new users to sign up and recharge.
Special Assistant, Phoenix Interactive 2017/02 - 2019/03
- Set up BLRZTEK company from the beginning in Fuzhou, China.
- Coordinate fundraising activities, e.g. writing business plans, attending startup competitions, and finding investors.
- Awarded with the third prize and successfully raised funds to support company operation.
- Plan 518 China Exhibition planning in Fuzhou to introduce the HRDA system to china clients. - Lead a development team with 5 members to plan the features and developing schedule of apps and website systems.
- Do manual testing and write testing cases to make sure the product quality.
- Assist 10 clients to implement with HRDA system simultaneously. - Plan 2 products from the beginning.
- UiM: an encrypted instant message software to supply users with a highly safe chatroom.
- Kidstown: a platform that makes gym trainers and trainees more easily match with each other.
Project Manager, Formosasoft 2015/12 - 2016/09
- Enhance and plan features of the website system to fulfill clients' requirements.
- Test the websites and apps features to make sure the quality meets our targets.
- Maintain relationships with clients and provide them the best solution.
Auditor, KPMG 2015/09 - 2015/10
- Audited the financial report of a listed company at the over-the-counter market to make sure the stability and legitimacy of finance.
- Assisting clients with CIT filing.
Education
National Taiwan University, 2012/09 - 2015/06
Master, Department of Accounting.
National Taipei University, 2007/09 - 2011/06
Bachelor, Department of Accounting.
SKILLS
Product Management
- Product feature planning
- SOP Establishment
- Certified ScrumMaster
Collaboration Tools
- UI/UX: Sketch, Figma, InVision, Axure, Balsamiq, Whimsical, Proto.io
- Others: Slack, Instagannt, Redmine, Trello
Languages
- English: Fluent, TOEIC 890
- Japanese: Familiar
Financial Analysis
- Financial Accounting
- Cost and Management Accounting
- Auditing
