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Hossam Gaber Salama

[email protected]  •  (+20)100738695  •  Cairo, Egypt

I'm CS graduate, seeking new challenge in Software Development field. i'm self motivated and eager to learn new things and acquire new knowledge .  

Experience

ADSL BackOffice Representative, 10 Jul 2013 - 01 Oct 2016

Responsible for ADSL Installation requests and inquiries and provide end-to-end ownership to these Requests till closure. Handle all USB and mobile internet, Blackberry and Smartphones troubleshooting .Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service.

ADSL Technical Call Center Representative, 24 March 2013 - 7 Jul 2013

Solve all ADSL customer inquiries regarding ADSL Service and provide an end-to-end ownership to these inquiries till closure.Handling different routers’ configurations setup.