HSINHUA LIU
Project Manager
Taipei City, Taiwan
2 years experience in the digital marketing environment. Passionate about staying at the forefront of industry trends, I am keen to expand my knowledge and shape my skills further, contributing effectively to the success of innovative projects and fostering continuous personal and professional growth.
Work Experience
Associate Account Manager • Ematic Solutions Inc.
Apr 2023 - Oct 2023
►Key Responsibilities:
1. Managed 20 essential client accounts portfolio, fostering strong relationships and ensuring client satisfaction.
2. Conducted regular check-ins to understand client needs, address concerns, and provide tailored solutions.
3. Collaborated with cross-functional teams to develop and execute effective strategies to meet clients' goals.
►Achievements:
1. Maintained a client retention rate of 100% by proactively addressing client needs and promptly resolving issues.
2. Successfully onboarded 2 high-profile clients, driving 15% increase in overall company revenue.
3. Successfully upsold existing clients, contributing to a 20% increase in revenue.
4. Resolved client issues, maintaining a 90% satisfaction rate.
Growth Associate • Ematic Solutions Inc.
Dec 2022 - Apr 2023
1. Driving Go-to-Market Marketing Campaign
2. Working closely with different departments to implement growth strategies. eg. Xsell
3. Planning data-driven strategies
4. Identifying and developing new business opportunities
5. Providing support to the sales team on all aspects of the sales process
Management Trainee • Ematic Solutions Inc.
Dec 2021 - Dec 2022
【Rotate in Customer Success / Growth department】
◼︎Customer Success (2021/12 ~ 2022/7):
1. Driving & managing customer success activities and outcomes in the Taiwan market
2. Clients onboarding, training, and support
3. Account management
➤ Key Achievement
1. Built and managed ongoing relationships with customers by listening to concerns, managing expectations and proactively providing solutions.
2. working with the team to retain 5 clients and extend the contract.
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◼︎Growth Associate (2022/8 ~ 2022/11):
1. Driving local recruitment marketing projects and Go to Market campaign
2. Working closely with different departments to implement growth strategies. (eg: Xsell)
3. Assisting with drafting business plans, sales pitches, presentations and outreach to potential clients
➤ Key Achievement
1. The recruitment marketing projects successfully helped hire 10 more talents in
2. Go to Market campaign successfully intrigues more Xsell opportunities.
Education
2017 - 2021
National Kaohsiung University
Applied English
2019 - 2020
University College Birmingham
Tourism Digital and Social Media Marketing ,Operational Finance,Hospitality
Professional skills
Project Management
- Time management
- Problem-Solving
- Adaptability
- Communication
Digital Marketing
- Marketing Strategy
- Marketing Automation
- Analytics and Data Analysis
- Conversion Rate Optimization
Language
- Chinese
- English
