J'Lynn Cravanas Sasser

Operations Administrator - Dallas, TX

[email protected] 

An inclusive Operations Administrator with 5 years of professional experience in International Education, Non-Profit, Business, and Hospitality industries. My award-winning competence in organizational communication, team building and event coordination has proven an invaluable asset to corporations both domestically and internationally.      

 


Skills


Multi-tasking & High Volume

2020 Rising Star Award

Conflict Resolution, Customer Relations, Prioritization, Delegation, Organizational Design


Organizational Leadership

2020 Best Academy Support Award

Facilities Management, Training & Development, Initiative, Delegation


Event Scheduling & Coordination

2020 Best Team Collaboration Award

Team building, Relationship-building, Budgeting, Salesforce, Omni,  Diversity & Inclusion, Design

Work Experience

Education First, Mentor, Jan 2019 ~ Present

- Nominated and Awarded 2020 Rising Star, 2020 Best Academy Support and 2020 Best Team Collaboration.
- Advanced from T1 to T3 level based on high performance (90%+ retention, 95%+ scores, 97%+ task completion),
- Initiated independent project "The New Age," saving 30 hours of staff labor monthly, a significant decrease in unnecessary supply waste and overall staff satisfaction.
- Served as emergency contact for new hires, assisting them in the event of emergency or danger in foreign environment
-Developed coaching techniques under direct supervision of regional manager; formulated action plans for development
-Worked with Senior Teachers to discuss staff needs and new hire development based on subjective performance observations and feedback
-Headed training and development seminars while demonstrating high knowledge of company standards and child development
- Assisted with Salesforce training and IT help.
- Maintained Salesforce and Omni tasks to an average 98% daily completion

Company@2x

Oakstop Creative Workspace, Lead Operations Assistant, Aug 2018 ~ Nov 2018

- Analysed, identified and confronted communication and organization issues through facilitated team buildings, staff surveys and group development projects.
- Managed conference room bookings, scheduling, and audio/visual equipment (prepared materials, catering, set up) to 100% satisfaction for 30+ events per week.
- Greeted visitors with utmost hospitality, led informative tours of facilities to prospective clients, and directed phone calls/mail/email to appropriate parties in a timely manner.
- Prepared meeting agendas inclusive to all departments through weekly communications with department heads
- Served as liason between management and staff, communicating general office notifications

Company@2x

University of Houston - Prospective & New Student Programs, Operations Director, Jan 2014 ~ Aug 2015

- Promoted to Director from Orientation Team Leader based on consistently high morale, exceptional leadership and selfless work ethic even in high volume events of 800+.
- Mastered pro-active team building by encouraging a staff culture of independent decision-making and strategic thinking
- Worked collaboratively with board of directors to prepare for 40+ new hires, on-boarding process and training.
- Independently designed training curriculum for IT support, trouble shooting and problem-solving.
- Mastered multi-tasking and time-management skills by prioritizing tasks in accordance to very strict 16 hour schedule.
- Utilized Microsoft Office daily to prepare excel spreadsheets, flyers, presentations and other documents.

Company@2x

Education

University of Houston 

B.S. Business Administration, 2012 ~ 2017

AIESEC (International Association of Students in Economic and Commercial Sciences), Center for Diversity & Inclusion, alpha Kappa Delta Phi International Sorority, Gamma Sigma Sigma National Service Fraternity

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