Jaber Tawafsheh

Content Product Manager

  Palestine — Ramallah

E-mail: [email protected]

Phone number: +972597978908

Second Phone number: +962792852957

Goal-oriented marketing professional with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in product development, team supervision and campaign enhancement.


Work Experience

Content Product Manager


April 2019 — Present
Jordan, Amman

  • The first one who Works on the content of  Wajeez mobile application, by setting writing policies, auditing and building strategies and strategic plans to reach the creation of the best Arabic content on the application.
  • Managed Wajeez product development cycle, including prototyping designs and coordinating mass production.
  • Recruiting writers, auditors and training them on the content writing policies.
  • Follow up on the work of writers and proofreaders and make sure that their work is ready on the deadline.
  • Signing the contracts with the writers and proofreaders.
  • Preparing the financial statements for the writers and proofreaders salaries.
  • Preparing the reports to the management regarding the specification.
  • Research for the best books titles to add it to the application content.
  • Organizing communication between writers and proofreaders.
  • Updating the writing and auditing policies according to the user needs.
  • Train freelance content writers and proofreaders to adhere to Wajeez App policies and regulations. 
  • Defined and analyzed metrics to measure product performance. 
  • Prioritized roadmap in order to achieve product goals and metrics. 

Operation officer


March 2019 – April 2019
Jordan, Amman

  • Communicating and following up with clients regarding their shipments and following up on their requests.
  • Communicating with books publishers in Lebanon, Jordan and Saudi Arabia, to check the available books. And follow up to add the choosing books to add them to the website.
  • Organizing book lists with all the information they need, preparing them and uploading them to the website.
  • Follow up searching for the new books titles from the market and our competitors.
  • Follow up on daily transactions, respond to customers using e-mail, and follow up on their requests on Zendex.

Sales Executive B2B


December 2018 – February 2019
Jordan, Amman

  • Handle calls and emails with customers promptly to ensure sales are maximized.
  • Handle over the counter retail sales, matching products with customer requirements.
  • Ensure all tickets and documents are reported accurately and on time to ensure revenue is collected appropriately.
  • Support the accountant with data entry and balancing of the books.
  • Achieve individual and team monthly sales targets.
  • Communicate and work with schools, universities, educational institutions, and companies in Jordan, Saudi Arabia, USA and Canada.
  • Searching for the best books according to the required categories, and preparing lists of book prices.
  • Participate in tenders with other companies. And prepare the pricing lists and invoices for them.
  • Searching for a new market to promote our product and finding a new companies and universities to work with them.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. 
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

Marketing And AI officer


August 2018 – December 2018
Jordan, Amman

  • Determined optimal variation of, and resource allocation to media outlets by analyzing consumer data to meet company's advertising goals.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. 
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose. 

  • Completed in-depth reviews of market conditions and customer preferences for [Salma app] product.
  • Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Performing the necessary analyzes for the most read articles by users and by geographical regions.
  • Create books from the articles on the websites related to the users interests, such as children books, women books, and religious books.

Coordinator and Adviser content


May 2018 – August 2018
Jordan, Amman

  • Managing deadlines of the projects and adjusting workflows as needed.
  • Managing office activities by maintaining communication between the clients, and tracking the activities records and filing all activities documents.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established positive working relationships with colleagues, managers and customers through regular communication and effective anticipation of needs.
  • Coordinating the training for the website writers, and find a new employees to work from home with the company.
  • Follow up on updating the prices of writing articles in line with the company's policies.
  • Communicating with the content department managers, and discussing the problems facing them, along with reaching the required solutions.

Freelance Proofreader


June 2018 – July 2018
Jordan, Amman

  • Freelancer Proofreader: Auditor of the writer who do the enrichment of the content articles.
  • Lead the restoration proofreader team.
  • Researched content and grammatical issues to check accuracy of information.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.

Graphic Designer


March 2018 – May 2018
Jordan, Amman

  • Preparing and creating images related to the content presented to the user.
  • Follow up on updating the designs of the images that appear to the user, for the images used for the website articles.
  • Search for suitable images for articles, using commercial image download sites, design image sizes as required.

Research and Innovation officer


January 2018 – February 2018
Jordan, Amman

  • Working with the researcher and innovation team in carrying out special research to find new products for the company.
  • Doing studies related to find a new markets.
  • Share a creative ideas related to the new products of the company.

Sales Specialist - Part-time

Ooredoo Palestine

July 2017 – September 2017
Palestine, Ramallah

Work with sales representatives, distribute the product to merchants, increase them with company offers, and search for new markets to promote the company's products.

Marketing Promotions - Part time

Ooredoo Palestine

July 2015 – July 2017
Palestine, Ramallah

  • Carrying out special campaigns for the company, and working on promoting the company's products in local regions, as local companies, institutions and public places.
  • Participate in the company's campaigns and marketing offers.
  • Provide details of the company's offers and subscriptions.

Sales Marketing Positions

Tamra company

April 2017 – May 2017

  • Working on promoting the company's products, and finding a new markets and distributors for our products.
  • Make financial reports for clients.
  • Deliver the products to customers and distributors.
  • Warehouse organization.


British Council

English Language

2018 – 2019

Birzeit university

Financing and Banking

2012 – 2016

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