Jack

Sr. UX Researcher

Master of Science in Human Factors in Information Design. 15 years of experience in software testing and evaluation, technical editing/writing, web site management, software localization, and E-commerce. Seeking a position as a member of a multi-disciplinary usability team committed to fostering excellence in the user experience.

工作經歷

Sr. UX Researcher  •  PIXNET Digital Media Corporation

May 2016 - Sep 2020

Bring users' voices to the development teams: recruit, facilitate weekly user interview sessions; plan, design, and contract out the equipment of interview & observation rooms. Improve the UX guidelines for advertisements on the company website; plan the Google Analytics events and analyze the collected results. Write the SOP for interview equipment (for in-person interviews) and the procedures for remote interviews.

Contract Translator  •  Opera Software ASA

Nov 2001 - Nov 2016

Translated and tested user interfaces and help files of the Opera Browser into Traditional Chinese on various platforms including Windows, Mac, and Smartphones/TV.

Sr. UX Researcher  •  Trend Micro

Apr 2006 - May 2016

A liaison between business stakeholders and users. Gathered, observed, and uncovered issues encountered by users. Compiled, prioritized issues and sent them to stakeholders. Committed to improving user experience of Consumer and SB products, such as flagship products: Trend Micro Internet Security and Worry-Free Business Security.

CX Analyst  •  Keynote Systems, Inc (Watchfire, Inc.)

Jun 2006 - May 2007

Performed User Task Assessments and Competitive Intelligence/benchmarking studies for firms in the Internet broadband content industry.

Contract Quality Rater  •  Google Inc

Jan 2006 - Aug 2006

Evaluated web pages based on the scale provided by Google - on a per-project basis through ABE Services.

Online Editor  •  PC Home Online, Inc

Aug 2000 - Jul 2003

Coordinated efforts of web designers, engineers and marketing personnel to remodel company home page and maintain web site. Conducted testing and evaluation of various download software available on portal site. Wrote and published daily articles on PC Home Online website and email newsletter. Reviewed additional submitted articles from various authors. Selected and published most appropriate stories on company home page.

學歷

2003 - 2004

Bentley University

MS, Human Factors in Information Design.

Academic Scholarship 2003-2004

Courses Taken: Usability Testing and Assessment Project Management, Paper Prototyping, Localization & the Global Market, Information Architecture, Universal Design & Accessibility, Negotiation

1996-1998

National Chung Hsing University

MS, Soil and Environmental Sciences


1992-1996

National Chung Hsing University

BS, Soil and Environmental Sciences

技能

User Experience


  • Heuristic review
  • Usability testing
  • In-person & remote interviews
  • Card sorting
  • Paper prototyping
  • Persona/Scenario development
  • Online survey
  • Focus group

Product


  • Competitor analysis
  • Business research

Language


  • Chinese (spoken: Mandarin and Taiwanese; written: Traditional-Chinese [native], Simplified-Chinese [advanced])
  • Japanese [novice]
  • English [excellent]
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