Jack
Sr. UX Researcher
Master of Science in Human Factors in Information Design. 15+ years of experience in software testing and evaluation, technical editing/writing, web site management, software localization, and E-commerce. Seeking a position as a member of a multi-disciplinary usability team committed to fostering excellence in the user experience.
工作經歷
User Researcher • Rosetta.ai
July 2022 - September 2022
Advertising Project Manager • LiTV
May 2021 - July 2022
Created and managed timelines for web-based and CTV-based advertising projects. Collaborate daily in one-on-one discussions with ad-ops, content operators, designers, and frontend & backend developers to prioritize, problem-solve and update project status.
Sr. UX Researcher • PIXNET Digital Media Corporation
May 2016 - Sep 2020
Brought users' voices to the development teams: recruited, and facilitated weekly user interview sessions; planned, designed, and contracted out the equipment for interview & observation rooms. Improved the UX guidelines for advertisements on the company website; planned the Google Analytics events and analyzed the collected results. Wrote the SOP for interview equipment (for in-person interviews) and the procedures for remote interviews.
Contract Translator • Opera Software ASA
Nov 2001 - Nov 2016
Translated and tested user interfaces and help files of the Opera Browser into Traditional Chinese on various platforms including Windows, Mac, and Smartphones/TV.
Sr. UX Researcher • Trend Micro
Apr 2006 - May 2016
A liaison between business stakeholders and users. Gathered, observed, and uncovered issues encountered by users. Compiled, prioritized issues, and sent them to stakeholders. Committed to improving the user experience of Consumer and SB products, such as flagship products: Trend Micro Internet Security and Worry-Free Business Security.
CX Analyst • Keynote Systems, Inc (Watchfire, Inc.)
Jun 2006 - May 2007
Performed User Task Assessments and Competitive Intelligence/benchmarking studies for firms in the Internet broadband content industry.
Contract Quality Rater • Google Inc
Jan 2006 - Aug 2006
Evaluated web pages based on the scale provided by Google - on a per-project basis through ABE Services.
Online Editor • PC Home Online, Inc
Aug 2000 - Jul 2003
Coordinated efforts of web designers, engineers, and marketing personnel to remodel the company's home page and maintain website. Conducted testing and evaluation of various download software available on the portal site. Wrote and published daily articles on PC Home Online website and an email newsletter. Reviewed additional submitted articles by multiple authors. Selected and published the most appropriate stories on the company home page.
學歷
2003 - 2004
Bentley University
MS, Human Factors in Information Design.
Academic Scholarship 2003-2004
Courses Taken: Usability Testing and Assessment Project Management, Paper Prototyping, Localization & the Global Market, Information Architecture, Universal Design & Accessibility, Negotiation
1996-1998
National Chung Hsing University
MS, Soil and Environmental Sciences
1992-1996
National Chung Hsing University
BS, Soil and Environmental Sciences
技能
User Experience
- Heuristic review
- Usability testing
- In-person & remote interviews
- Card sorting
- Paper prototyping
- Persona/Scenario development
- Online survey
- Focus group
Product
- Competitor analysis
- Business research
Language
- Chinese (spoken: Mandarin and Taiwanese; written: Traditional-Chinese [native], Simplified-Chinese [advanced])
- Japanese [novice]
- English [excellent]
