Lee Yiong Jye (Jackal Lee)
A seasoned IT Lead and Solution Architect with over 10 years of experience in multinational IT management, a solid understanding of service and infrastructure architecture design, service reliability and performance optimization, and work experience with developer and product teams. Recognized for delivering leading-edge solutions that consistently meet complex business requirements.
Certificates
CORE COMPETENCIES
- Tech Strategic Planning
- Architecture Optimization
- Team Leadership
- Project Management
- Resource Allocation
- Vendor Management
- Cross Team Collaboration
- Research & Analysis
- Process Improvements
Familiar Technology
- Amazon Web Service
- Google Cloud
- Service Architecture
- CDN
- Video/Live Streaming
- Cyber Security
- End to End Performance Monitoring
- SRE
- ITSM
PROFESSIONAL EXPERIENCE
iKala, Director of Tech Service Dept., Feb. 2022 ~ Now
iKala is a cloud service provider that guides and works with both enterprises and startups to construct reliable and efficient internet services.
- We have recently restructured our organization in accordance with our company’s operating strategy. Our Tech Service team, which includes solutions architects, technical account managers, and project managers, is dedicated to providing end-to-end service to our customers, from the pre-sales stage to engaging potential customers to the post-sales stage to assisting our existing customers in growing their businesses.
- As the Director of the Tech Service Dept., I focus on determining the business direction and forecasting the cloud services market, analyzing competitors, setting business strategies and goals, and developing solutions based on multi-cloud and customer demand, and also assist in marketing events for solution promotion and sales training, initiate product promotion materials and application demonstrations for sales training.
- Additionally, I source, analyze, and define cloud-based products and services in line with the ecosystem on Amazon Web Services (AWS), Google Cloud Platform (GCP), and multi-cloud architecture, cooperate with the delivery team, design iKala Cloud technical support and managed service processes, helping sales teams to expand business to multi-cloud/hybrid cloud services for our existing or potential customers.
CloudMile, Solution Architect, Mar. 2021 ~ Feb. 2022
CloudMile is a IT solution provider and also a Google Cloud Certified managed service provider(MSP) as a solution architect I am focus on gaming and media customer, assist them to modernize their infrastructure or service architecture.
- Successfully work with a MNC to build up a end to end live streaming service product for their new business within a week.
- Assist customer to build up their product with robust service architecture.
- Provide solutions that consistent meet customer's complex business requirements.
- Review service / infrastructure architecture and provide optimization proposal.
- Help customer to resolve their technical issue or service paint point.
Acer, Digital Framework Manager of Global IT Dept., May. 2020 ~ Mar. 2021
Focus on lead Acer adopt modern IT infrastructure transform, make policy of multi cloud governance, member of common technology committee import new tech to improve IT service.
- War room / daily operation dashboard design and development.
- Monitoring and ITSM system integration.
- Refine application / infrastructure performance monitoring system.
- Define AWS, Azure, GCP governance policy.
- Cloud security event response.
Online game industry, Manager of IT Dept., Mar. 2019 ~ May. 2020
Lead SRE, MIS and tech support team to provide infrastructure for 3 R&D teams and more than 10 platforms, design infrastructure using cutting edge technology to keep services running stable and agile.
- NOC team monitoring system and war room design and implement.
- Application / infrastructure performance / synthetic monitoring solution design and implement.
- Migrate and refactoring on-premise data center to AWS and Azure within 3 months.
- Reduce infrastructure cost more than 30%.
- Implement multi CDN architecture.
- Information security incident analysis and processing.
- Recruitment, budgeting, departmental culture planning and leadership.
CATCHPLAY, Manager of Technology Dept., Aug. 2016 ~ Mar. 2019
As an manager of technology department, was responsible for two teams, one is IT operation team that performed day to day management and support for IT service in Taiwan, Indonesia office, the other is platform tech support team that provide our customer and partner tier 2 tech support in Taiwan, Indonesia and Singapore.
- Global online streaming, CDN performance and customer watching experience monitoring tool design and development.
- Build out of data center and office infrastructure for Taiwan and Indonesia.
- Architecture design and implementation for hybrid CDN with public and private edge.
TutorABC, Assistant Manager of Global Infrastructure Dept., Mar. 2014 ~ Aug. 2016
Was responsible for leading and managing a system operation team in auditing and implementing improvements to all the monitoring system and internal cyber security. Also involved in infrastructure managing, planning, scheduling & reporting on project activities.
- Special expertise in monitoring system development, work with in-house development team to create big data analysis and automatic operated service architecture.
- Service operation and customer service war room dashboard design and development.
- Import application, infrastructure performance and network wire data monitoring system to enhance global IT service visibility.
- Implement smart mailing system that enables EDM to speed up delivery and improve deliver success rate over 150%.
- Adopt ticket system, that enables service request between different department can be quickly process and easy to tracking status.
- Planed and integration multiple cybersecurity solutions to meet company policy.
SoftPRO, Pre-sales Engineer, Nov 2011 ~ Mar 2014
Served a system performance engineer, our clients most is financial, securities, life insurance company and telecom, we give assistance to design and deploy 7x24 end-to-end monitoring system to help our customer investigate performance bottleneck and potential defect to improve their application or online service quality.
- Recognized for delivering leading edge monitoring solutions that consistent meet complex customer requirements.
- Possess strong knowledge of the software development. Provided training, education and support to more than 30 customer engineers.
- Build out of internal product lab and LAN infrastructure.
EDUCATION
Providence University, Master of Computer Science and Information Engineering, 2008 ~ 2010
National Formosa University, Bachelor of Computer Science and Information Engineering , 2004 ~ 2008
