Strong leadership ability.
Fit in the team atmosphere well and lead the team to a high-efficiency mode.
Capable of negotiation and budget management.
Keelung City, Taiwan
10 2018 - Feb 2020
1. Improve the internal operation process of the headquarter, and enhance the efficiency of operation.
2. Immediately provide planning suggestions and new development services for the customer service center of the headquarter to enhance the professional image of customers and customer satisfaction
3. Plan KPI indicators and operational indicators for the customer service center
4. Digital technology service system introduction: text customer service, AI intelligent customer service, call service system of customer service center, and so on.
5. Member CRM management and website update operations
6. Information collection of relevant industry markets to achieve the operational goals
Dec 2000 - May 2006
In the six years, I had been planning and designing travel e-commerce platforms and was responsible for website product sales planning, website mechanism planning and website product negotiation.
Also, responsible for product launching and their marketing strategy; travel product e-commerce platform construction; customer service process planning and performance report analysis. Managing marketing specialists and customer service center.
Apr 1997 - Jun1999
Provide customers with credit card problems with inquiry, deal with customer complaints, and handling disputed accounts.
Sep 1987 - Jul 1992