Jacob Helms
Data Analyst
Chandler, AZ, USA
A leader who thrives on deep diving data and increasing employee engagement using coaching methods. Advance experience in logistics after working with AMZL deliveries and taking on the challenge of working with a start-up Ship With Amazon (SWA) Program. Creating the end of shift wash to be able to bridge all of the metrics/data to the Sr. PM and Ops Managers within the team. I'm looking forward to expanding my leadership by taking on a role that allows me to share my knowledge and expertise with the team.
References Available Upon Request
Work Experience
January 2020 - Present
Amazon Central Operations Associate - SWA
- Used Tableau/Excel to Create an End of Shift report that is sent out to Sr. PM's and Ops Leadership on a daily basis.
- Presented WBR for Pickup Success to Regional Managers and ORAM's at delivery stations (DLA7, DPS1 and DXH6)
- Automated the End of Shift report to reduce the time spent on filling it out and increase consistency and accuracy.
- Worked alongside the Learning Team to revamp the training equipment for Ship With Amazon (SWA)
- Trained new associates on how to follow the daily SOP's and responsibilities of an SWA Associate.
- Created multiple Standard Operating Procedures (SOP) such as the Manifested Not Received, SWA/CO wiki, SWA WASH SOP, Recues SOP, SDS/SWA Communication and How to Reassign Full Routes.
- Worked alongside with 7 DSP's and escalated via SIM Process any tech issues such as Rabbit app not functioning correctly, verifying GEO Fence data and updating GAM tool for accurate pickup notes.
August 2020 - January 2021
Amazon Central Ops Associate - Escalations
- Assisted L3 Shift Assistants in teaching Associates standard work and reinforcing good habits when new standard work was made by Amazon Leadership.
- Tasked with being up to date with standard work changes to ensure quality results on the floor.
- During the early morning shift assisted with running tools to automatically add Associates to 20+ Amazon Chime rooms each. Totaling in over 100+ Chime rooms daily.
- Responsible for 15+ Associates in correct standard work practices, including CO's rapidly changing standard work at the time.
November 2019 - Present
Amazon Central Ops Associate - Tier 1 Associate
- Assisted over 2,000 Third Party companies in customer satisfaction by marking packages that the DA's were unable to mark themselves and would need to be returned to the station otherwise.
- Averaging at over 200 packages delivered a day, it would have been RTS'd otherwise, saving on average $1k per day.
- Leveraging AMZL CO Tools to assist in performing rescues saving hundreds of dollars in packages that would otherwise be returned to the station.
Activities:
French Honors Society (2016-2017)
FIRST Robotics Team (2014-2018)
Audio/Visual Ministry St Andrew (2015-2018)
Tech Staff Phoenix comic con and Fan Fest ( 2016-2017)
Education
2013 - 2016
Seton Catholic High School
2016 - 2018
Valley Christian High School
- Diploma
2018 - 2019
Mesa Community College
Computer Science
Skills
Languages
- Adobe Premiere
- Microsoft Excel
- Adobe Illustrator
- Tableau
- Dexter
- Station Command Center
- Eagle-Eye
- Amazon Scheduling Tool
- Amazon Chime
- English — Native or Bilingual
- French — Intermediate
