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Jaheer Babu Dorigundla

Ambitious and goal-driven IT Professional offering a steadily advancing International IT experience providing an expert IT Operations management, technical support and testing products, actively looking for job opportunities in The Netherlands. (I possess a work permit and no sponsorship is needed in the future too. I am willing to work in shifts and also willing to travel in Europe if the project requires travelling).

Mobile No: +31(0)616407993
Amsterdam, Netherlands.
[email protected]

Skills

Certifications

  • ISTQB Foundation Level Certification
  • Oracle cloud Infrastructure Foudations 2020 Associate
  • Oracle Autonomous Database Cloud 2020 Specialist
  • Certied SAFe 4 Devops Practitioner 
  • Oracle Database 11g : SQL Fundamentals

Strengths
  • Dedicated and responsible
  • Flexible and easily adoptable
  • Good communication skills
  • Quick Learner

Competencies

  • Incident and Problem management
  • Application Support 
  • Customer Service Management 
  • Operations Setup
  • Escalation management
  • Test Management
  • ITIL foundation

Tools & PL

  • Office 365
  • Microsoft Excel, Powerpoint, word
  • Jira
  • Confluence
  • ServiceNow
  • Windows server/Administration
  • Active Directory
  • Linux



Work Experience

SAWTEST, Lead Engineer, February 2021 ~ August 2023
Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO
Locations: The Netherlands ・United States・France・Belgium・Germany・Italy・Spain・Poland
  • Device acquisition, flashing on latest SW built, performing stationary, mobility testing, Network Testing.
  • Performed Testing on IoT devices which includes upgrading to latest version, configuring, testing, QA and documentations.
  • Performed debugging analysis in LTE and VoLTE technologies for finding the possible root cause. 
  • Tested the call quality on 2G and 3G network, 4G & 5G NSA networks. 
  • Mobile Device Management (MDM) in Andriod. 
  • Provided full R&D support and maintenance for pre and post launch products, including reproduction and diagnosis of problem.
  • Preparation of bug & test summary report, Execution of test cases on GSM, WCDMA/UMTS, LTE, IRAT and VoLTE, Involvement in Test plan Preparation and preparation of test strategy.
  • Enable the team to identify gaps and develop corrective plans as and when needed, helping them implement corrective plans to ensure customer satisfaction.
  • Ensured the team is actively providing status to the Customer, ie., Updated Services leadership team on all major activities, projects, and critical issues. 
  • Timely tracking and updating KPIs. 
  • Ensured that the Incident and Problem process is used optimally. Always looked for identification of bottlenecks and opportunities for growth; continuously worked on improvements. 

Saffo Solution Technology, Service Manager,  July 2020 ~ January 2021

Client: Vivo, Lenovo, Oppo, Xiaomi
Locations: The Netherlands・Germany・Spain・Czechia・Italy
  • Report the Performance/Functional issues observed during testing and uploaded the logs to Vendor. 
  • Work individually and also with the team in reviewing the test cases of colleagues. 
  • Conduct design and operational testing of internal controls within agreed timescales. 
  • Support audit activities and help to close any controls deficiencies identified. 
  • Balance and prioritise multiple tasks of different sizes and business importance.
  • Create questionnaires using Microsoft forms to send out Surveys to collect feedback from the firm's technical workers. 
  • Maintains the SLA, actively assigns the unassigned incidents and ensure the MTTR and SLA's are strictly adhered.

Marquis Technologies BV, Test Engineer, Jun 2019 ~ April 2020

Client: Samsung, Moto, Oppo
Location: The Netherlands

  • Test on Andriod platform embedded with Exynos, Qualcomm prototype devices(Chipset). And tested on Oneplus, Motorola, Oppo, Samsung and various prototype mobile devices 
  • Performed Performance test on specified route to check the Mobile Test behavior for Network related issues. Report the Performance/Functional issues observed during testing and uploading the logs to Vendor. 
  • Performed Sanity and functional testing with operators like TMobile, Vodafone, Tele2 and KPN
  • Hands-on experience in LTE Architecture, UMTS Architecture(3G), GSM Architecture(2G), LTE IMS/VoLTE, SVC, SRVCC, Carrier Aggregation (CA), Non Carrier Aggregation, CSFB, VoLTE, Basic AT commands.
  • Experience on tools like Shannon, QXDM, QPST, QCAT 
  • Good Understanding of LTE protocols and having good Knowledge on different LTE Channels and RACH process 
  • Worked on Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations. 
  • Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
  • Document procedures for hardware and software installation and use.

Capgemini Technology Services India Limited, Associate Consultant, Feb 2016 ~ Jan 2019 

Client: Royal Bank of Canada, Canada 
Location: Bangaloru, India

  • Worked together with business and identified the business pain areas and provided the solution which provided the financial benefits to customer. 
  • Addressed the long pending and unsolvable issues in existing applications as part of Stabilisation drive. 
  • Enabled the various monitoring by using ELK Stack and PL SQL to monitor and identify the issues before business impacts. 
  • Enabled the self-heal for repeated issues. 

Capgemini Technology Services India Limited, Senior Software Engineer, Feb 2014 ~ Feb 2016 

Client: LPL Financial Holdings INC, USA
Location: India
  • Analyzing Business requirement and preparing developing test cases, test execution and defect reporting and monitoring 
  • Test Case preparation, test execution, defect reporting and monitoring for specific business requirements. Used on Selenium IDE, UFT (QTP) for automation of test cases. And used HP QC, JIRA, Bugzilla tools for logging defects. 
  • Web based application testing with cross browser functionality testing. 
  • Investigating defect root and working closely with developers for product quality. 
  • Responsible for System testing, smoke testing, E2E testing and regression testing.

Education

JNTU, Bachelor of Engineering (HBO), Bachelor of Technology in Electronics and Communication Engineering, 2013

Completed BTech with 7.2 GPA.

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