Jainam Shah
289-489-2916
[email protected]
Halifax, NS
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision-making.
Work Experience
June 2020 - Present
Customer Service Representative — Alorica Hamilton, ON
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
April 2019 - January 2020
Field Sales Representative — Knew Sales Group Hamilton, ON
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Actively Pitching each customer and engaging them and sell product to customer according to their needs.
October 2018 - April 2019
Cashier — Wal-Mart Canada Corp Hamilton, ON
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Mohawk College - Hamilton, ON
P.G Diploma in Computer System Network Technician
2018 - 2020
SRU - India
Diploma in Computer Science and Engineering
2013 - 2016
Skills
User Experience
- Red Hat Enterprise Linux
- Windows Server
Product
- Microsoft Exchange
- Microsoft Sharepoint
Certifications
- Red Hat Certified System Administrator
- Certified Ethical Hacker
