Jainam Shah

289-489-2916
[email protected]
Halifax, NS

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision-making.

Work Experience

June 2020 - Present

Customer Service Representative — Alorica                     Hamilton, ON

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.

April 2019 - January 2020

Field Sales Representative  — Knew Sales Group               Hamilton, ON

  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Actively Pitching each customer and engaging them and sell product to customer according to their needs.

October 2018 - April 2019

Cashier — Wal-Mart Canada Corp                                          Hamilton, ON

  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.

Education

Mohawk College - Hamilton, ON

P.G Diploma in Computer System Network Technician

2018 - 2020

SRU - India

Diploma in Computer Science and Engineering

2013 - 2016

Skills

User Experience


  • Red Hat Enterprise Linux
  • Windows Server

Product


  • Microsoft Exchange
  • Microsoft Sharepoint

Certifications


  • Red Hat Certified System Administrator
  • Certified Ethical Hacker
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