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Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.

Mohawk College

Customer Service Representative @ Alorica

Jainam Shah

Alorica

Customer Service Representative

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Actively Pitching each customer and engaging them and sell product to customer according to their needs.

Knew Sales Group

Field Sales Representative

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Counted cash in register drawer at beginning and end of shift.

Used cash registers and POS systems to request and record customer orders and compute bills.

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