RainForest Retail Co.,Ltd.  (formerly Symphox Information)                                                       04/2020 ~03/2022

Analyst, Project management                                                                                                           Taipei, Taiwan

• Integrated and optimized data analytics platform that collects, sorts and transforms data from multiple sources, resulting in 20+ new features, bug fixes and reduction of 30% operating time. 
• Worked within cross-functional teams to build data visualizations in Excel and Tableau, providing real-time solutions and insights into products and business KPIs, resulting in an increase of 3% in gross margin in 6 months. 
• Conducted pricing system and developed the predictive analytics tool, improving forecast accuracy from 70% to 85%. 
• Lead an agile project using Jira to manage backlog by scheduling two-week sprints, completing 90% of tasks and stories. 
• Coordinated the UAT planning; write and review test scripts, manage UAT testers. 
• Worked closely with engineers and multiple stakeholders to manage system integration, including e-commerce platforms open APIs, WMS and LMS.

Symphox Information Co.,Ltd.                                                                                                            02/2018 ~ 03/2020

Brand product manager - Ecommerce                                                                                                     Taipei, Taiwan

• Provided end-to-end e-commerce solutions to business partners. (Specialized in appliance/home&living brands.)
• Developed omni-channel sales strategies, driving 18% sales growth and 80% increase in inventory turnover rate YOY.
• Conducted product planning and analysis, including pricing, forecasting, sales figures, market research, purchases, etc.
• Collaborated with brand partners and EC channels to ensure sales and marketing campaigns are consistent with product line strategies and to increase ROI.

The Boot Tree Ltd.                                                                                                                                 10/2015 ~ 05/2017
Sales Advisor/Mail order                                                                                                                                  London, UK

• Provided accurate representation for 40+ renowned brands and supported the store team to increase sales volume. 
  
• Hands-on customer service experience, dealing with enquiries and complaints. 
  
• Operated POS system and liaised with the IT team if any issues arise.
• Collaborated with the branches and warehouse to manage store delivery and stock level.

YKK Taiwan Co., Ltd.                                                                                                                              03/2012 ~ 08/2015
Sales and Marketing Specialist                                                                                                                   Taipei, Taiwan
 [Account management - Product development]

• Liaised with clients and coordinated with supply chain partners, R&D dept., and sales teams to ensure projects run smoothly.
• Managed 30+ assigned projects per seasonal categories from initial concept through to commercialization and production, leading to an increase in sales performance by up to 15%.
• Monitored and optimized internal processes and strategies, improving product performance by 40%.
  

[Production management]

• Worked as a main contact of APAC to coordinate with overseas offices by providing regular training and support.
• Supported material QA and coordinated with production team to ensure quality standards and delivery dates are met.
• Planned material allocations based on product production data analysis and inventory level.