JANICE MENG-CHIEH LIN

- Hands-on experience with business analysis and project management in e-commerce industry, supported sales teams to reduce costs by 5%. 

- 5+ years experience in account management, responsible for $60m NTD yearly revenue. 

- Use agile management tools like JIRA to document backlog, achieved project milestones and deliverables with internal and external teams of 10+ analysis. 

- Excellent communication and negotiation skills, ability to interact across all levels of the organization and with external partners.

- A self-motivated professional, able to work effectively in a start-up and fast-paced environment, capable of processing multitasking.  

+886 953657232
[email protected]

Taipei, Taiwan

Work experience

RainForest Retail Co.,Ltd.                                                                                                      04/2020 ~Present

Project manager / Analyst                                                                                           Taipei, Taiwan

  • Manage analytics system by integrating and optimizing data platform that collects, sorts and transforms data from multiple sources, resulting in 20+ new features, bug fixes and reduction of 30% operating time. 
  • Work within a cross-functional team to build data visualizations in Excel and Tableau, providing real-time solutions and insights into products and business KPIs, resulting in an increase of 3% in gross margin in 6 months. 
  • Conduct pricing system project and develop the predictive analytics tool, improving forecast accuracy from 70% to 85%. 
  • Lead an agile project using JIRA to manage backlog by scheduling two-week sprints, completed 90% of tasks and stories. 
  • Coordinate the UAT planning; write and review test scripts, manage UAT testers. 
  • Work closely with engineers and multiple stakeholders to manage system integration, including e-commerce platforms open APIs, WMS and LMS.

Symphox Information Co.,Ltd.                                                                                           02/2018 ~ 03/2020

Product management - Ecommerce                                                                                     Taipei, Taiwan

  • Provided end-to-end ecommerce solutions to business partners. (Specialized in appliance/home&living brands.)
  • Developed omni-channel sales strategies, driving 18% sales growth and 80% increase in inventory turnover rate YOY.
  • Conducted product planning and analysis, including pricing, forecasting, sales figures, market research, purchases, etc.
  • Collaborated with brand partners and EC channels to ensure sales and marketing campaigns are consistent with product line strategies and to increase ROI.

The Boot Tree Ltd.                                                                                                      10/2015 ~ 05/2017

Sales Advisor/Mail order                                                                                                     London, UK

  • Provided accurate representation for 40+ renowned brands and supported the store team to increase sales volume. 
  • Hands-on customer service experience, dealing with enquiries and complaints. 
  • Operated POS system and liaised with the IT team if any issues arise.
  • Collaborated with the branches and warehouse to manage store delivery and stock level.

YKK Taiwan Co., Ltd.                                                                                                    03/2012 ~ 08/2015

Sales and Marketing Specialist                                                                                       Taipei, Taiwan

 [Account management - Product development]

  • Liaised with clients and coordinated with supply chain partners, R&D dept., and operation teams to ensure projects run smoothly.
  • Managed 30+ assigned projects per seasonal categories from initial concept through to commercialization and production, leading to an increase in sales performance by up to 15%.
  • Monitored and optimized internal processes and strategies, improving product performance by 40%.

[Production management]

  • Worked as a main contact of APAC to coordinate with overseas offices by providing regular training and support.
  • Supported material QA and coordinated with production team to ensure quality standards and delivery dates are met.
  • Planned material allocations based on product production data analysis and inventory level.

Education

Bachelor, Soochow University, International Business                                                                              09/2007 ~ 06/2011
  • Courses taken: International Marketing/ International Financial Management / Practice of International Trade/Business Management/ Consumer Behavior/ Strategic Management

Skills 

  • Advanced – Microsoft Excel, Word, PowerPoint, Outlook, Google workspace, JIRA
  • Intermediate - Photoshop, Adobe, Tableau

Languages

  • English (Fluent) - TOEIC score 890
  • Mandarin (Native)

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