Salesforce.com Customer Relationship Management (CRM), Gmail, Google Apps, Microsoft SQL Server Management Studio 2005 & 2008, Microsoft Windows Server 2003 & 2008, Microsoft Office 365, Microsoft Office 2010, Cisco WebEx Remote Desktop Meeting Manager, GoToMeeting, Microsoft Windows 7, Apple OS X, Apple iOS, Adobe Dreamweaver, WYSIWYG editor, Twitter, Facebook, tumblr., Wordpress, Blogger, Google Analytics, Swarm App, Foursquare, Pinterest, LinkedIn, Instagram, Vine, Google +.
Customer Success AnalystCertified Salesforce Administrator - Salesforce, License 7787383
Software as a Service (Saas) startup headquartered in Irvine, CA. Work in the office located in Knoxville, TN under the direction of our COO, Co-founder. Work to support the Cirrus Insight flagship product that works in concert with Gmail & Outlook. Contribute articles to all Cirrus Insight product line knowledge bases. Assigned as sole Customer Success point of contact for the Cirrus Insight Inbox AppsTM, Mobile iOS, Android products, and certain functions of the Cirrus Insight flagship product for Gmail. Work with iOS and Android engineers to resolve customer mobile issues. Wrote and maintain the entire Cirrus Files product knowledge base. Regularly perform all quality assurance testing for the Cirrus Files product.Update Sales force AppExchange Cirrus Files versions. Sole provider of hands-on customer technical support for the Cirrus Files product. Work with in-house force.com engineer to resolve all escalated Cirrus Files issues. We previously worked support tickets in Freshdesk. Transitioned to working support Cases in the Salesforce Service Cloud. Worked and attended Dreamforce 2014 and 2015 in San Francisco, CA. Worked in our Irvine, California, office headquarters for a week in September 2015.
Cirruspath makers of Cirrus Insight Ranked No. 41 on the 2016 Inc. 5000
Aol Open Contributor
Wrote freelance iOS reviews for the company blog until AOL decided to shutter TUAW in January of 2015.
Microsoft Dynamics Administrator / Salesforce Administrator
Hired to lead company conversion from Microsoft Dynamics to Salesforce. Was part of the team during the Salesforce discovery planning meetings. Worked with Sonoma Partners in Chicago on Salesforce org customization. Worked and resolved technical issues for employees in office locations in six states. Traveled and trained sales reps during Salesforce implementation. Cleaned up data export from Microsoft Dynamics that was imported into Salesforce.
- Salesforce Chicago - Administration Essentials for New Admins (ADM-201) Training (03/24/2014-03/28/2014)
Provided tier one Microsoft Server 2000, Microsoft Server 2003, and Microsoft Server 2008 server support via phone and email to users to over four hundred contracted hospital facilities across the country. Provided Cisco WebEx remote desktop support to end users. Created a case for each point of contact in Sales force.com CRM resolve and close cases in a timely manner, escalate to technical specialists as needed. Telecommuted (as needed) via VPN using a Mitel 5212 IP phone. Worked the Network Operation Center (NOC) desk weekly until 04/01/11. Responsible for monitoring servers and resolving issues while taking queue calls from customers. Worked in Windows 7 Enterprise, Office 2010, SQL Server Management Studio 2008.
Created and managed all social media channels for five businesses (DBR Systems, Neighborhood Nerds, Fair Mechanics, CoWorkKnox, and 11 Farms) owned by the same entrepreneur