Jennifer W. Johnson
970-215-7080
Meticulous, efficient, energetic and optimistic with over 15 years of professional management and customer service skills. eager to boost Guardian Storage to become a market leader through proven customer support skills.,, grew the number of new contracts by 30% a year. Optimized office spending and saved over 50,000 per year.
Work Experience
August 2018 - May 2021
Service Manager
Fort Collins Dodge Chrysler Jeep
Developing and implementing service standards and procedures for the service department.
Setting up and maintaining the service desk.
Supervising other members of the service team.
Maintaining customer relationships and improving response and delivery times.
Resolving customer complaints.
Creating and presenting regular reports to senior management.
Provide customers with all pertinent information about the service needs of their vehicle.
July 2010 - July 2018
Catering Manager
Nordy's BBQ and Grille
Gathering customer requirements, planning food and beverage menus, considering clients' special requests, determining requirements in ingredients and setting portions, scheduling staff shifts, training waitstaff and kitchen personnel, reporting expenses, managing stock and placing orders as needed, ensuring compliance with health and safety regulations, arranging food tastings for potential customers, excellent organizational and time management skills, flexible, ultimately I was to ensure that things ran smoothly and efficiently to help create and increase clientele.
October 2006 - July 2011
Resource Manager
Rocky Mountain Records Managers
Resource planning and allocation. Assigning people to projects based on their skills, previous experience, availability, or project budget.
Capacity Planning. Make sure that organizations' resources have enough capacity to deliver upcoming projects.
supporting project managers in ongoing resource management efforts. Spot problems : employee overutilization, uneven workload, or overtime.
Hiring new employees. Knowing the requirements of each project and hiring employees with the appropriate qualifications.
Some payroll, employee benefits and training.
I would collaborate with multiple teams within the organization.
Education
Adams State college
English 101, 102,Business Management
2009 - 2011
Skills
- Word
- Multi-task & Handle High-volume Workloads
- Excel
- Adobe Acrobat DC
Languages
- English — Fluent
